Summary
Overview
Work History
Education
Skills
Signature Accomplishments
Timeline
Generic

Nabil Ghanem

Pine Grove,CA

Summary

Highly skilled professional with over two decades of diverse operational experience across leading hotel chains including Marriott, Hilton, IHG, Hyatt, and Radisson, complemented by expertise in driving multi-unit business development, enhancing F&B performance, and ensuring rigorous financial oversight with P&L accountability. Remarkable efficiency in implementing internal controls, overseeing compliance measures, proposing and integrating lucrative business solutions, and optimizing resort and hospitality operations. Proven track record in team leadership, training, and fostering a culture of excellence to achieve sustainable business growth and customer loyalty. Credible history of success in leveraging market insights to capitalize on potential business expansion opportunities and deliver exceptional outcomes in fast-paced and dynamic/competitive markets. Passionate about delivering superior guest experiences and maximizing operational efficiencies through strategic planning and execution.

Overview

15
15
years of professional experience

Work History

Regional Director | General Manager | Food & Beverage Director

Sigma Consulting Group
San Diego, CA
01.2021 - Current
  • Strategically evaluate, diagnose, and deliver expert guidance to organizations and hospitality industry proprietors of independent, full-service, and focused-service hotels and resorts.
  • Identify and leverage business strengths to capitalize on opportunities while optimizing resource utilization.
  • Provide innovative consulting services and essential tools to enhance operational performance and meet current market demands.
  • Address training and urgent operational needs.
  • Develop and implement Standard Operating Procedures, best practices, training programs, and talent development initiatives.
  • Coach, mentor, and train management and key personnel.

General Manager

Sea Mist Oceanfront Resort
Myrtle Beach, SC
01.2019 - 12.2021
  • Oversaw a 15-acre oceanfront resort comprising 800 units and generating $30M in annual revenue.
  • Directed and managed all facets of resort and condominium bulk services operations daily.
  • Provided strategic leadership across departments, fostering success toward defined goals and objectives.
  • Cultivated and sustained effective relationships with owners, vendors, staff, and management.

Executive Director of Operations (VPO)

Vacation Myrtle Beach
Myrtle Beach, SC
01.2014 - 12.2019
  • Headed daily operations and developed long-term strategic business plans for 14 oceanfront resorts generating over $150M in annual revenue.
  • Steered lifecycle management of sales and marketing programs, from inception through execution and performance analysis.
  • Supervised a team comprising eight corporate directors, two field managers, 14 general managers, and 14 food and beverage directors, with full responsibility for recruitment, training, performance management, and compensation decisions.
  • Communicated extensively with leadership on financial forecasts, market share enhancements, and risk mitigation strategies.

General Manager

First Call Hospitality
Atlanta, GA
01.2010 - 12.2014
  • Directed operations for the 330-room Holiday Inn and Suites at Atlanta Airport North, overseeing customer relations, sales, facilities management, and regulatory compliance.
  • Collaborated with on-site and corporate HR professionals to recruit and train exceptional talent and address personnel matters effectively.
  • Selected by senior corporate leadership as a GM Trainer for IHG.

General Manager

Davidson Hotels and Resorts
Rochester, MN

General Manager/Rooms Division Manager/Assistant General Manager/Food & Beverage Director, Executive Chef

Marriott Hotels

Education

Master Certificate in Essentials of Hospitality Management -

Cornell University

Master of Business Administration -

University of Phoenix

Bachelor of Science - Hotel Management

University of Missouri

Skills

  • Multi-unit Business Development
  • Operational Efficiency Improvement
  • Financial Planning & Budgeting
  • Crisis Management & Risk Mitigation
  • Customer Relationship Management
  • Talent Acquisition & Development
  • Quality Assurance & Compliance
  • Sales & Marketing Strategies
  • Capital & Operating Budgets
  • Contract Negotiations
  • Brand Management/Standards Implementation
  • Property Renovation & Project Management
  • Market Analysis & Competitive Intelligence
  • Process Improvement & SOP Development
  • Revenue Management & Optimization

Signature Accomplishments

  • Secured competitive advantages by formulating and executing hospitality business marketing strategies.
  • Successfully completed 24 consults for properties with sales volumes of up to $14M.
  • Implemented/assessed front office (PMS), point of sale (POS), reservation, accounting, and call center systems.
  • Implemented a holistic approach to employee evaluations and career development, emphasizing transparency and consistency, leading to a notable 31% improvement in employee retention within a competitive job market.
  • Launched a comprehensive guest satisfaction assessment program, identifying and capitalizing on improvement areas, resulting in a 23% increase in customer retention rates.
  • Significantly enhanced P&L metrics, boosting bottom-line margins by 14% and top-line margins by 18%, along with elevating TripAdvisor ratings to #1 ranking.

Timeline

Regional Director | General Manager | Food & Beverage Director

Sigma Consulting Group
01.2021 - Current

General Manager

Sea Mist Oceanfront Resort
01.2019 - 12.2021

Executive Director of Operations (VPO)

Vacation Myrtle Beach
01.2014 - 12.2019

General Manager

First Call Hospitality
01.2010 - 12.2014

General Manager

Davidson Hotels and Resorts

General Manager/Rooms Division Manager/Assistant General Manager/Food & Beverage Director, Executive Chef

Marriott Hotels

Master Certificate in Essentials of Hospitality Management -

Cornell University

Master of Business Administration -

University of Phoenix

Bachelor of Science - Hotel Management

University of Missouri

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