Nabil Hawari
Kissimmee,FL
Summary
Open-minded Luxury Hotelier, with passion for taking care of guests and providing a positive and caring environment within any departmental team. Leading from the heart and also striving to exceed personal as well as operational goals to better challenge myself and those around me.
Overview
7
7
years of professional experience
Work History
Guest Experience Manager
Four Seasons Hotels and Resorts
Fort Lauderdale, Florida
11.2023 - Current
- Collaborated with different hotel outlets in increasing overall GES score by 7 points and Elite GES by 5 points, in comparison to the previous year.
- Assisted Housekeeping and Room Service Teams with preparations of VIP level guests including final room inspections, and amenity set-ups.
- Streamlined learning guides for all staff members in terms of VIP statuses, as well as 'Show Me You Know Me' references for staff knowledge.
- Worked closely with Guest Services, for VIP arrivals, and Housekeeping ensuring all preferences and requests are fulfilled prior to arrival.
Assistant In-Room Dining Manager
Four Seasons Hotels and Resorts
Orlando, FL
12.2022 - 11.2023
- Leading a team of 24 servers, and 6 coordinators in a 24-hour operation within a Resort with 443 rooms as well as 30 residential housing units.
- Collaborate with Sales, Culinary, and Rooms Division to ensure timely deliveries of guest dining orders, BEO's, and amenities that provide an exceptional welcoming and dining experience.
- Schedule Coordinators and Servers according to labor standards, and operational needs, as well as attending labor meetings to explain labor and justifications.
- Control and monitor napkin and beverage inventory, as well as monthly food and beverage costs within the In-Room Dining Department by utilizing upsell opportunities, and sharing with other outlets.
Guest Services Manager
Four Seasons Hotel And Residences
Fort Lauderdale, FL
06.2022 - 12.2022
- Covered Overnight MOD shifts which included processing End-Of-Day Audit, ensuring proper paperwork was filed and appropriate cash drops were performed.
- Leading Guest Services Operations which include Bellmen, Doormen, and Valet team as well as Front Desk team in interim of the Front Office Manager to ensure seamless arrival experience.
- Conducted morning MOD meetings ensuring all reports, VIP arrivals, and glitches were covered and informed to hotel staff, including executive team.
- Worked hand in hand with Front Office Team by assisting with check-ins, and maintaining Forbes Standards from the Valet welcoming to the entirety of the check-in experience.
Front Office Manager
Lake Nona Wave Hotel- Tavistock Hotel Collection
Orlando, FL
10.2021 - 06.2022
Manager on Duty
Loews Royal Pacific Resort by Universal
10.2020 - 10.2021
Rooms Controller
Loews Royal Pacific Resort by Universal
08.2018 - 10.2020
Front Desk Agent
Loews Portofino Bay Hotel
11.2017 - 08.2018
Education
Bachelor of Science - Hospitality Administration And Management
University of Central Florida
Orlando, FLTimeline
Guest Experience Manager
Four Seasons Hotels and Resorts
11.2023 - Current
Assistant In-Room Dining Manager
Four Seasons Hotels and Resorts
12.2022 - 11.2023
Guest Services Manager
Four Seasons Hotel And Residences
06.2022 - 12.2022
Front Office Manager
Lake Nona Wave Hotel- Tavistock Hotel Collection
10.2021 - 06.2022
Manager on Duty
Loews Royal Pacific Resort by Universal
10.2020 - 10.2021
Rooms Controller
Loews Royal Pacific Resort by Universal
08.2018 - 10.2020
Front Desk Agent
Loews Portofino Bay Hotel
11.2017 - 08.2018
Bachelor of Science - Hospitality Administration And Management
University of Central Florida
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