MAXIS
Nabil A. Mohamed
Financial Assistance Supervisor
Woodbury,MN
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Financial Assistance Supervisor
Ramsey County Human Services
08.2020 - Current
- Promote a diverse, culturally competent, and respectful workplace
- Supervise financial workers, program assistants and support clerical staff of a Financial Assistance Services section by interviewing, hiring, assigning and scheduling staff; monitor and evaluate performance; train and guide staff; set work priorities and assist in establishing work standards; assure staff compliance with applicable laws, procedures, and regulations; conduct case consultations and unit meetings; enforce work rules and administer disciplinary actions; and otherwise provide leadership and direction to ensure effective and efficient unit operations
- Serve as liaison with representatives of public and social service agencies; negotiate with service vendors and other social service agencies to coordinate projects and services to produce desired outcomes; represent the unit or department in committee assignments, and in interactions with community groups to plan, develop and present information concerning financial assistance programs
- Collect, analyze, and interpret statistical data and reports data to management for planning purposes, to monitor trends and developments relating to client and program needs, and to manage resources and staffing
- Develop new tracking systems to capture data for reporting
- Prepare job assignments and maintain workload standards based on data collected
- Compile data to be shared with external agencies to fulfill mandated reporting requirements
- Assist staff with identification of client's complex life situations and social service needs; helps identify appropriate resources for referral of clients to other social service agencies; and assist when needed in diffusing volatile situations with clients
- Recommend priorities regarding program administration to the Human Services Manager, and set priorities, goals and standards for the unit
- Receive and respond to complaints or informational requests from clients, officials and the public
- Recommend legal actions to the county attorney to pursue fraudulent actions and overpayment of public assistance
- Represent the agency at appeal hearings, administrative rule-making hearings, arbitration hearings, and fraud trials
- Review applicable laws, policies, rules and regulations, and recommend improvements in legislation based on operational experience and impact on client population
- Conduct special studies, projects and surveys as needed, and draft written policy and procedural material, design new forms and notices, and complete written and oral reports as requested
- Analyze and evaluate operational systems and recommend design and implementation of improved manual and automated systems
- Assist in design of new or improved automated system by participation in committee work
- Design procedures and detail screens for automation project teams.
Financial Worker III – Trainer/QC
Ramsey County Human Services
05.2016 - 08.2020
- Effectively communicate program time limits, expectations and other program requirements to applicants, internal and external social services providers, and other community resources, serving as the central point of referral and communication
- Assist applicants in finding resources that can help them meet their needs without reliance on public assistance programs
- Complete forms to establish a case record documenting an applicant's personal and financial information required to initiate and maintain eligibility for public assistance programs
- Review and verify the accuracy of information provided by applicants as required to determine program eligibility
- Perform data entry, retrieve information from and provide instruction on the use of multiple county and state computer systems (including MAXIS, MMIS, Outlook, SUMMIT, Laserfiche, and METS)
- Resolve discrepancies in case records including errors, and problems resulting from miscommunication, changes in policies, or implementation of new procedures
- Determine initial and on-going eligibility for households applying for all public assistance programs and communicate the eligibility decisions to the applicant
- Interpret regulations and advise other workers in unit or program on how to handle problematic case situations
- Maintain detailed knowledge of the current requirements of multiple public assistance programs through meetings, training sessions and the review of appropriate literature
- Provide back-up caseload coverage for absent workers or vacant positions within unit to ensure workload is adequately managed
- Inform applicants or recipients of changes in eligibility based on changes in regulations or changes in the client's personal or financial circumstances
- Respond to public inquiries about public assistance programs and eligibility criteria and, using appropriate Data Privacy practices, to inquiries from others about benefits being received by an individual client.
Education
Bachelor of Science - Business Administration
Inver Hills Community College
Inver Grove Heights, MN 08.2021 - Current
High School Diploma -
Humboldt High School
St Paul 09.2008 - 05.2012
Skills
Priority management
Team Building
Project Management
Staff Management
Operations management
Training and mentoring
Strategic planning
Training and Development
Software
MMIS
SMRT - ISDS
METS
SAVE
PRISM
Microsoft Suites (Outlook, Word, Xcel, PowerPoint, Visio, Teams)
Certification
Motivational Interviewing
Timeline
Bachelor of Science - Business Administration
Inver Hills Community College
08.2021 - Current
Financial Assistance Supervisor
Ramsey County Human Services
08.2020 - Current
Motivational Interviewing
02-2020
Financial Worker III – Trainer/QC
Ramsey County Human Services
05.2016 - 08.2020
High School Diploma -
Humboldt High School
09.2008 - 05.2012