Nabil Oyolola
Chicago,IL
Summary
A results-driven Claims Adjuster with extensive experience in managing auto and general liability claims from inception through resolution. Adept at investigating, evaluating, and negotiating claims while maintaining high levels of customer satisfaction. Demonstrated success in driving business outcomes and mitigating risk for insurers, with a proven track record of delivering accurate, efficient, and timely claims settlements.
Quick to adapt and grow within fast-paced environments, I’ve earned two promotions in just two years, recognizing my ability to exceed performance targets, demonstrate leadership potential, and enhance overall claims management processes. Known for my strong analytical skills, attention to detail, and ability to build rapport with clients, vendors, and colleagues alike. Ready to leverage my expertise to contribute to a dynamic team and drive positive results.
Overview
9
9
years of professional experience
Work History
Claim Specialist
CCMSI
03.2022 - Current
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
- Negotiated favorable settlements with policyholders and third-party representatives, minimizing financial losses for the company.
Booking Assistant
The Dj Firm
08.2020 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Maintained daily reports and advised executive leaders in decision-making processes.
Sales Associate
H&M Hennes & Mauritz
03.2016 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Education
Bachelor of Science - Business Management
University of Illinois At Springfield
Springfield, IL05.2018
Skills
- Policy interpretation
- Legal compliance
- Financial acumen
- Claims investigation
- Critical thinking
- Decision-making
- Attention to detail
- Payment and investigation escalations
- Coverage determination
- Patient contact
- New policies processing
Timeline
Claim Specialist
CCMSI
03.2022 - Current
Booking Assistant
The Dj Firm
08.2020 - Current
Sales Associate
H&M Hennes & Mauritz
03.2016 - 08.2018
Bachelor of Science - Business Management
University of Illinois At Springfield
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