Summary
Overview
Work History
Education
Skills
Certification
Additional Competencies
Languages
Publications
Languages
Work Availability
Timeline
Hi, I’m

Nabil Sayed

Skokie,IL
Judge a man by his questions rather than his answers.
Voltaire
Nabil Sayed

Summary

Proven and dedicated Project Manager with a robust track record, demonstrating expertise in orchestrating the planning, design, and execution of projects across diverse industries, particularly excelling in the realm of construction projects. Adept in managing intricate logistics, delegating tasks with efficiency, and ensuring project completion within designated timelines and budget constraints. Skilled in fostering collaboration with cross-functional teams to drive quality improvement initiatives and achieve overarching strategic goals.

Overview

20
years of professional experience
1

Certified project manager

Work History

Focus Services
Chicago, IL

Operations project Manager
12.2021 - Current

Job overview

  • Oversee the planning, design, and execution of small to medium construction projects, ensuring adherence to timelines and budget constraints
  • Utilize the PDSA framework to guide projects, executing project plans, and providing daily support for large strategic initiatives with supervisor support
  • Collaborate with team leads and team members to develop meeting agendas, accurately document key discussions, decisions, and action items
  • Lead and facilitate project meetings, employing basic facilitation skills to encourage participation and ensure smooth progress
  • Collaborate with data teams to meet data and analytics needs for assigned projects, ensuring effective clinical monitoring and insight for continuous improvement
  • Identify areas requiring a distinction between quality improvement and research, promoting intersectional collaboration
  • Managed the development, implementation, and maintenance of operations processes, ensuring efficiency and compliance with quality standards
  • Established and nurtured business relationships with vendors to optimize costs and service levels
  • Developed and maintained protocols and training guides for project staff, ensuring operational readiness
  • Oversaw purchasing of supplies for new and existing projects, creating project timelines and identifying key milestones
  • Directed the implementation of quality requirements and operating standards, leading teams in the rollout of new processes
  • Collaborated with maintenance supervisors on vendor updates, new bids, and special projects coordination
  • Managed activities to achieve sales and customer service goals, forecasted budgets, and planned for the store's success
  • Conducted hiring, disciplinary actions, training, performance management, and termination activities.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

The University of Chicago Medicine Ingalls Memorial
Chicago, IL

Patient relations
10.2019 - 12.2021

Job overview

  • Oversaw operations of the patient relations unit, ensuring seamless functioning
  • Planned and developed patient care information and support materials
  • Successfully conducted supplier invoice audits, recovering over $60k from overcharges and auditing approximately 400k invoices
  • Negotiated contracts with department suppliers to optimize financial agreements
  • Collaborated with the business development team on various marketing projects
  • Administered the department CRM for efficient data management
  • Acted as a central resource for information related to patients' rights, responsibilities, advance directives, and ethical issues
  • Managed the 'Tableau' database, ensuring accurate and accessible data
  • Coordinated the complaints and grievance process, adhering to current regulations and UCM standards
  • Developed and coordinated indication-related activities with patient representatives and organizations
  • Implemented improvements in workflow processes, resulting in significant time and workload savings for the department
  • Provided consultation on issues impacting patient rights, contributing to ethical decision-making within the organization
  • Created and analyzed reports for the patient relations unit, offering valuable insights and recommendations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Paid attention to detail while completing assignments.

University of Chicago Medicine
Chicago, IL

Medical Interpreter
12.2018 - 09.2019

Job overview

  • Coordinating, providing, and delivering language-based interpretation services to Limited English Proficiency patients in the healthcare facility (urgent cares, rehabilitation center, and clinics) and hospital committees
  • Providing simultaneous interpretation (SI), consecutive interpretation (CI) and liaison interpretation (Ad Hoc)
  • Assisting limited English-speaking persons in completing required medical forms and scheduling various medical and community resource appointments
  • Interpreting medical conversations, written medical data, health data, lab results, clinic procedures, medical procedures, and hospital policies to patients
  • Interpreting and translating medical information for patients and their families, accurately and completely
  • Collecting required information from patients and their families and conveying that information to appropriate hospital personnel
  • Maintaining high levels of interpreting standards and complying with Interpreting Code of Ethics and all applicable laws related to medical interpretation and translation
  • Excellent knowledge of medical terminology, anatomy, and Medical Code of Ethics
  • Fluency in English and Arabic languages (oral and written).

Independent contractor
Chicago, IL

Medical and legal Interpreter
07.2014 - 01.2018

Job overview

  • Coordinating, providing and delivering language-based interpretation services to Department of Social Security, county and administrative courts, schools, and non-profit organizations
  • Providing simultaneous interpretation (SI), consecutive interpretation (CI) and liaison interpretation (Ad Hoc)
  • Providing language translation for hearing impaired persons and parent-teacher conferences
  • Assisting limited English-speaking persons in completing required governmental program eligibility forms and applications for other social services
  • Advanced knowledge of cultural standards and customs of the international regions, including Middle East and Africa
  • Ability to make a judgment to resolve issues pro-actively.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed strong communication and organizational skills through working on group projects.
  • Skilled at working independently and collaboratively in a team environment.

COOKIES BY DESIGN
Baltimore, MD

Multi-Store Operations Manager
03.2012 - 06.2014

Job overview

  • Managed store operational requirements by scheduling and assigning employees
  • Focused on market expansion and improving sales and marketing strategies
  • Followed up on work results, Maintains store staff by recruiting, selecting, orienting, and training employees
  • Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
  • Secured merchandise by implementing security systems and measures
  • Protected employees and customers by providing a safe and clean store environment
  • Personally handled customer complaints and providing immediate solutions.
  • Devised processes to boost long-term business success and increase profit levels.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced operational risks while organizing data to forecast performance trends.

Focus International
Baltimore, MD

Purchasing Manager
08.2007 - 02.2012

Job overview

  • Managed international purchasing for company in Dubai, China, and USA
  • Reviewed and negotiated company contracts
  • Analyzed pricing proposals and provide all quotes for estimating Prepared, updated and followed up on all purchase orders to ensure material is delivered on time
  • Worked with operations and planning to maintain low inventory levels
  • Initiated and managed purchase agreements with major suppliers including computer and technology manufacturers
  • Served as liaison with operations, quality assurance, and vendors to identify defective goods and determine corrective action
  • Researched and located manufacturers for new products.
  • Adjusted procedures to maximize department effectiveness.
  • Purchased new products and oversaw inventory stocking and availability.
  • Wrote standard operating procedures for department.
  • Performed monthly reconciliation of open purchasing orders.
  • Implemented policies to reduce cost and eliminate waste.
  • Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
  • Monitored and evaluated vendor performance to determine compliance with quality standards.
  • Conducted regular research to identify trends and cost saving opportunities.

Focus International
Baltimore, MD

Sales Manager
12.2005 - 08.2007

Job overview

  • Developed and managed regional business plans for over 200 wholesalers, including initiating strategic and tactical plans, brand marketing, increasing sales volume, brand/package distribution, and special events/promotions
  • Worked closely with dealers, national accounts, and end users
  • Implement strategic goals for marketing campaigns
  • Oversaw inside sales representatives assigned to territory, providing training, guidance, and oversight
  • Built and maintained strong and effective relationships with suppliers and customers
  • Managed budgets, quarterly sales, training meetings, and special projects.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Focus International
Baltimore, MD

Sales Representative
07.2004 - 12.2005

Job overview

  • Researched market trends for pricing, products, and technology
  • Developed and sustained relationships with existing customer base, building rapport as personal and trusted representative
  • Prepared customized client presentations and quotes
  • Recommended changes in products, service, and policy.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated new leads through networking and attending industry events.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Ain shams University

Bachelor's degree from Mass Communications
10.2002

Skills

  • Project Planning and Execution
  • Quality Improvement (QI) and Process Improvement (PI) Tools
  • Data Analysis and Statistical Modeling
  • Logistics and Supply Chain Management
  • Vendor Negotiation and Relationship Management
  • Team Collaboration and Leadership
  • Budgeting and Forecasting
  • Employee Management and Training
  • Operational Efficiency
  • Business Analysis
  • Scheduling and Planning
  • Project Management
  • Project Tracking
  • Risk Management
  • Cost Control
  • Workforce Training
  • International Business
  • Residential construction
  • Project estimation and bidding
  • Construction management

Certification

  • Certified interpreter

Additional Competencies

  • Strong Interpersonal and Communication Skills
  • Excellent Analytical and Problem-Solving Abilities
  • Outstanding Customer Service Skills
  • Computer Literacy with expertise in relevant healthcare and administrative software
  • Effective Leadership, Motivation, and Goal-Setting
  • In-depth knowledge of Healthcare Finance Best Practices and Standards
  • Exceptional Organization and Time Management
  • Proven ability to communicate clearly and effectively across diverse social, professional, and cultural backgrounds.
  • Excellent interpersonal, organizational, and presentation skills.

Languages

Arabic, Expert

Publications

Interpreters advanced training book, 12/2017, Advanced training book that was prepared for a course that I have been instructing to certify interpreters since 2017. The book topics: Introduction to interpreting, Interpreting rules and Code of ethics, Interpreting in healthcare and introduction to medical terminology, Interpreting in Immigration, Legal Interpreting.

Languages

Arabic
Native/ Bilingual
Availability
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Timeline

Operations project Manager

Focus Services
12.2021 - Current

Patient relations

The University of Chicago Medicine Ingalls Memorial
10.2019 - 12.2021

Medical Interpreter

University of Chicago Medicine
12.2018 - 09.2019

Medical and legal Interpreter

Independent contractor
07.2014 - 01.2018

Multi-Store Operations Manager

COOKIES BY DESIGN
03.2012 - 06.2014

Purchasing Manager

Focus International
08.2007 - 02.2012

Sales Manager

Focus International
12.2005 - 08.2007

Sales Representative

Focus International
07.2004 - 12.2005

Ain shams University

Bachelor's degree from Mass Communications

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Nabil Sayed