Nabila Isaid
Glendale,CA
Summary
A hardworking and determined person who has a proven track record in enhancing customer satisfaction and office operations, demonstrated during my tenure at A&G Auto Sales/Service Inc. I am skilled in office administration and customer service. During my experience, I learned to manage confidential documents and had an increase in repeat business through exceptional service and organizational skills. I am great with organization, and will put my best effort in what I am doing. If you have any questions, please contact me, and I would be happy to answer.
Overview
14
14
years of professional experience
Work History
Secretary
A&G Auto Sales/ Service Inc.
07.2014 - 10.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files and data.
- Answered multi-line phone system and enthusiastically greeted callers and answered their questions in a professional manner.
- Maintained daily report documents, memos, and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Processed transactions in a time-efficient manner.
- When necessary, was interim staff in charge for the owner.
- Wrote invoices to customers.
- Processed car sale documents in an organized manner.
Assistant Sales Manager
Auto Mania
08.2010 - 05.2014
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Assisted the Manager in daily operations in a quick and efficient manner.
Sales Representative
Discount Home Fashion
01.2009 - 06.2010
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Fostered collaborative environment, sharing best practices among sales team.
Education
Diploma - Office Adminstration
Pitman Secretarial Centre
Kuwait City, Kuwait08.1990
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- Appointment Scheduling
- File Management
- Document Preparation
- Calendar Management
- Confidentiality understanding
- Schedule Management
- Multi-Line Phone Systems
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Secretary
A&G Auto Sales/ Service Inc.
07.2014 - 10.2022
Assistant Sales Manager
Auto Mania
08.2010 - 05.2014
Sales Representative
Discount Home Fashion
01.2009 - 06.2010
Diploma - Office Adminstration
Pitman Secretarial Centre
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