NABILA PEREZ
Miami,FL
Summary
Results-driven hospitality professional seeking a challenging position in a fast-paced environment to leverage skills and drive company growth.
Overview
16
16
years of professional experience
Work History
Lead Reservationist
Gracious Hospitality Management
Miami, FL
12.2022 - Current
- Handle all communication with guests in a welcoming and professional manner
- Answer all customer inquiries with extensive knowledge of all restaurant details, including menu, reservation capacities and restaurant policies
- Ensure Michelin Starr service and quality in everything we do
- Maximize use of table inventory
- Communicate with management and other staff members regularly to ensure reservations and special requests are handled as confirmed
- Assist in other areas of the restaurant when needed
Client Liaison
Law Offices of Pozo Goldstein
Miami, FL
09.2020 - 10.2022
- Manage calendar for a staff of seven, including three attorneys
- Receive, sort and distribute mail accordingly
- Maintain front of office area clean, organized and presentable
- Order office supplies and maintain inventory
- Scan, file and organize client archives
- Responsible for providing courteous and expedient service
- Work with many departments throughout the firm to ensure requests are met in a timely manner
VIP Services Coordinator
Fontainebleau Miami Beach
Miami Beach, FL
08.2017 - 06.2020
- Responsible for providing courteous and expedient service to all hotel VIP guests
- Serve as the guests’ personal contact prior to arrival, throughout their stay and post departure
- Work with many departments throughout the hotel to ensure requests are met in a timely manner and all aspects of the guests' stay are seamless
Guest Experience Expert
Ritz Carlton Key Biscayne
Key Biscayne, FL
08.2016 - 08.2017
- Welcome and acknowledge all guests due to company standards
- Supply guests with directions and information regarding property amenities, services, hours of operations and local areas of interests and activities
- Responsible for personalizing guests experience and taking the initiative to deliver a wide range of services
- Assist front desk with checking guests in and out
- Always follow the 3 elements of Ritz-Carlton Customer Service
Concierge
Hilton Times Square
New York, NY
11.2014 - 08.2016
- Provide guests with information about New York City and surrounding towns and boroughs
- Ensure guests have the most pleasant experience during their stay
- Make dining and other reservations for patrons and obtain tickets for events
- Coordinate requests for an array of services
- Handle travel arrangements for transportation, sightseeing and other tours
- Check in and check out guests when assistance is needed
Flight Attendant
United Airlines
Washington, D.C
07.2012 - 11.2014
- Announce and demonstrate safety and emergency procedures
- Greet and assist passengers while entering the aircraft
- Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and in adequate supply
- Prepare, plate and serve meals and drinks
- Responsible for the comfort and safety of passengers
Front Desk Agent
Hilton Garden Inn Tribeca
New York, NY
04.2009 - 07.2012
- Maintain an inventory of vacancies, reservations, and room assignments
- Register arriving guests and assign rooms according to availability and guests’ requests
- Provide information about services available and respond to guest complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers
- Maintain Hilton brand standards
Education
Bachelor’s - Hospitality Management
Monroe College
New Rochelle, NY01.2015
Skills
- Strong Verbal Communication
- Advanced Computer Proficiency
- Strong Dedication to Precision
- Bilingual: fluent in English and Spanish
- Microsoft Office (Word, Excel, Powerpoint)
- OnQ
- Opera
- Proven Leadership Skills
- Professional Phone Communication
- HotSos
- OpenTable
- SevenRooms
- RESY
- Tripleseat
- Salesforce
- Infor VISUAL
- SpotOn
- Stripe
- Adobe InDesign
References
References available upon request.
Timeline
Lead Reservationist
Gracious Hospitality Management
12.2022 - Current
Client Liaison
Law Offices of Pozo Goldstein
09.2020 - 10.2022
VIP Services Coordinator
Fontainebleau Miami Beach
08.2017 - 06.2020
Guest Experience Expert
Ritz Carlton Key Biscayne
08.2016 - 08.2017
Concierge
Hilton Times Square
11.2014 - 08.2016
Flight Attendant
United Airlines
07.2012 - 11.2014
Front Desk Agent
Hilton Garden Inn Tribeca
04.2009 - 07.2012
Bachelor’s - Hospitality Management
Monroe College
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