Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
EMPLOYEE OF THE QUATER AWARD
Timeline
Generic

NABILA VIRIOT

Hurst,Texas

Summary

Fluent in French, English, Kiswahili, Kinyarwanda, Kirundi, and conversational Spanish and Arabic.

Highly energetic with excellent interpersonal skills, motivation, and a commitment to excellence Extensive international travel experience. Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.

Overview

33
33
years of professional experience

Work History

Intensive Case Manager III

Catholic Charities Dallas
02.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.

Case Manager I

Catholic Charities
02.2023 - Current
  • Developed individualized case plans in collaboration with clients, outlining steps towards self-sufficiency, education, employment, healthcare, and housing
  • Provided extensive guidance and support through the resettlement process, including completing necessary documentation, connecting clients with appropriate resources, and advocating on their behalf
  • Collaborated with community organizations, government agencies, and service providers to ensure access to essential services such as healthcare, language training, and employment opportunities
  • Facilitated cultural orientation sessions and workshops to promote cultural understanding and integration among refugees and the local community
  • Monitored and evaluated client progress, documented outcomes, and made necessary adjustments to service plans as needed
  • Maintained accurate and up-to-date case records, ensuring compliance with agency policies and confidentiality regulations.
  • Developed trusting relationships with social services, health care providers and governmental agencies.

Catholic Charities – Intensive Case Manager

Catholic Charities
01.2023 - Current
  • Determined and evaluated client eligibility for the PC-ICM Program, conducted intake assessments
  • Analyzed client vulnerability and assessed individual strengths, abilities, and skills deficits
  • Developed individual care plans, determined necessary resources, and advocated for individuals to access and obtain services to meet their needs
  • Educated individuals with physical impairments in the use of medication, resources, and community services
  • Linked individuals to psychiatric services and other support such as medical, educational housing, transportation, legal, and financial services
  • Managed support services and communication with social workers, nurse practitioners, and other care providers
  • Attended meetings with service providers to coordinate treatment and service plans, ensuring an integrated care plan is implemented
  • Assessed individuals to determine emergency needs and assisted with applications for supplemental security income if appropriate.
  • Provided intensive case management services to individuals with severe mental health and substance abuse issues.

Certified State Interpreter

Translation & Interpretation Network (TIN), Catholic Charities
01.2015 - 02.2023
  • Interpreted in French, English, Swahili, and Kinyarwanda , in medical, court, and mental health settings, Schools settings , and communities
  • Demonstrated general erudition and intimate familiarity with cultures
  • Profound ability to express thoughts clearly and concisely.
  • Provided simultaneous interpretation services for a variety of settings, such as conferences, meetings, and court hearings.
  • Adhered to professional ethics standards when providing interpretation services.
  • Assisted clients in understanding cultural differences that could affect communication outcomes.
  • Supported colleagues by providing assistance with translations as needed.
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Provided cultural context during interpretations to ensure messages were properly understood.

Certified State Interpreter

Translation & Interpretation Network (TIN), Catholic Charities
01.2015 - 02.2023
  • Interpreted in French, English, Swahili, and Kinyarwanda in medical, court, and mental health settings
  • Demonstrated general erudition and intimate familiarity with cultures
  • Profound ability to express thoughts clearly and concisely.
  • Provided simultaneous interpretation services for a variety of settings, such as conferences, meetings, and court hearings.
  • Adhered to professional ethics standards when providing interpretation services.
  • Assisted clients in understanding cultural differences that could affect communication outcomes.
  • Supported colleagues by providing assistance with translations as needed.
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Provided cultural context during interpretations to ensure messages were properly understood.

Humanitarian Support Staff IV

Culmen International
04.2021 - 06.2021
  • Pod leader responsible for maintaining confidentiality and understanding the role within the global team
  • Planned and monitored workflow, communicated effectively with the group, and ensured positive behaviors and a safety culture
  • Demonstrated an outstanding level of professionalism, determined the best use of time, and assigned activities appropriately
  • Ensured urgent and important tasks were completed first and kept necessary people informed of activities and developments.
  • Developed and implemented operational plans to ensure efficient workflow of daily tasks.
  • Provided guidance to junior staff members regarding best practices for productivity improvement.

Business Owner (Citrus Bistro Seafood), Position Manager

citrus bistro seafood
01.2010 - 01.2013
  • Successfully managed a family restaurant, overseeing a team of 18 including kitchen and wait staff
  • Met with suppliers to negotiate prices and assess stock levels
  • Demonstrated excellent communication skills and a strong attention to detail
  • Possessed good knowledge of food and beverage with a focus on excellent customer service.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Created new menu items based on customer feedback and industry trends.

Underwriting Document Scanner, Claim Assistant

Dallas National Insurance Company
01.2005 - 01.2010
  • Scanned all insurance documents, including policies, agreements, rates, quotes, claims, and accompanying documents
  • Posted check payments, prepared deposits, maintained financial records, and performed other office duties as a claim assistant.

French Teacher

Academy European
01.2003 - 01.2004
  • Prepared French classes, including curriculum, testing, evaluations, material, and lessons for students of all ages and nationalities
  • Assisted with the translation of documents and correspondence in French.

French Teacher

Language Network Company
01.2001 - 01.2002
  • Taught French to children ages 7-16 after regular school hours
  • Assisted the school in translations of documents and correspondence when requested.

International Telex Operator

Oman Arab Bank
01.1994 - 01.2001
  • Coordinated all incoming local/international Telexes involving numerous banking situations
  • Interpreted Swahili to English, receiving VIP customers from Africa and Europe
  • Provided customer services.

Community Leader Volunteer

Lions Club International
01.1992 - 11.1994
  • Coordinated over 300 volunteers
  • Provided resources for refugees and organized fundraisers for food and water
  • Planned and led activities to develop physical, emotional, and social growth in kids and families
  • Demonstrated multicultural sensitivity and awareness.

Education

PARTIAL FASTWIRE - Banking And Finance

Logica UK Limited
51/53 Great Marlborough Street London W1V 1 HL
02-1996

English for Business (Levels I-II-III) - Banking and Financial Support Services

National Institute of Oman
01.1995

Bachelor's in Humanities Modern Literature - Foreign Languages And Literatures Social Sciences

Lycee De Jabe
Burundi
06-1991

Secretarial Hostess - Office Administration Business Administration Hosp

Educatel Belgium
Rue Des Augustins 47 -4000 Liege Belgique -online
03-1990

Skills

  • Needs Assessment
  • Educational Support
  • Client Advocacy
  • Disability Support
  • Progress Monitoring
  • Family Education
  • Patient Support
  • Problem-Solving
  • Documentation and Reporting
  • Decision-Making
  • Problem-solving
  • Case management
  • Case documentation
  • Active listening
  • Organization and multitasking
  • Documentation and reporting
  • Decision-making
  • Conflict resolution
  • Relationship building
  • Client advocacy
  • Care coordination
  • Teamwork and collaboration
  • Excellent communication

Accomplishments

  • best employee of the quarter award

Languages

French
Professional
Swahili
Professional
Kinyarwanda
Professional
kirundi
Professional
arabic
Elementary
Spanish
Elementary

References

References available upon request.

EMPLOYEE OF THE QUATER AWARD

I was honored to be recognized as the Employee of the Quarter in the Intensive Case Management (ICM) Department. Over the past quarter, I have strived to deliver the highest level of care and support to the clients I serve, ensuring they have access to essential services and resources.

I’ve worked diligently to provide personalized and compassionate support to clients facing complex challenges, ensuring they receive the resources and services necessary to improve their quality of life  I have worked closely with my colleagues, healthcare professionals, and community organizations to create effective care plans that are tailored to meet the unique needs of each individual.

Timeline

Intensive Case Manager III

Catholic Charities Dallas
02.2024 - Current

Case Manager I

Catholic Charities
02.2023 - Current

Catholic Charities – Intensive Case Manager

Catholic Charities
01.2023 - Current

Humanitarian Support Staff IV

Culmen International
04.2021 - 06.2021

Certified State Interpreter

Translation & Interpretation Network (TIN), Catholic Charities
01.2015 - 02.2023

Certified State Interpreter

Translation & Interpretation Network (TIN), Catholic Charities
01.2015 - 02.2023

Business Owner (Citrus Bistro Seafood), Position Manager

citrus bistro seafood
01.2010 - 01.2013

Underwriting Document Scanner, Claim Assistant

Dallas National Insurance Company
01.2005 - 01.2010

French Teacher

Academy European
01.2003 - 01.2004

French Teacher

Language Network Company
01.2001 - 01.2002

International Telex Operator

Oman Arab Bank
01.1994 - 01.2001

Community Leader Volunteer

Lions Club International
01.1992 - 11.1994

PARTIAL FASTWIRE - Banking And Finance

Logica UK Limited

English for Business (Levels I-II-III) - Banking and Financial Support Services

National Institute of Oman

Bachelor's in Humanities Modern Literature - Foreign Languages And Literatures Social Sciences

Lycee De Jabe

Secretarial Hostess - Office Administration Business Administration Hosp

Educatel Belgium

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NABILA VIRIOT