Nabras Al-Ghafri
Dallas,TX
Summary
Skilled in customer communication and efficient work ethic, I boosted guest satisfaction at Target through personalized service and swift resolution of inquiries. My experience at AT&T and Towne Park at The Ritz-Carlton honed my ability to enhance customer loyalty and manage high-volume situations, showcasing my verbal communication skills and commitment to customer satisfaction.
Overview
6
6
years of professional experience
Work History
Valet / Guest Services
Towne Park at The Ritz-Carlton
08.2023 - Current
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
Retail Sales Consultant
AT&T
08.2021 - 08.2023
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Greeted customers and helped with product questions, selections, and purchases.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Guest Advocate
Target
01.2019 - 08.2021
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Wylie East High School
Wylie, TX05-2019
Skills
- Customer service and support
- Customer Communication
- Efficient work ethic
- Patience and composure
- Verbal Communication
- Customer Satisfaction
Languages
Arabic
Limited Working
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
Spanish
Professional Working
Timeline
Valet / Guest Services
Towne Park at The Ritz-Carlton
08.2023 - Current
Retail Sales Consultant
AT&T
08.2021 - 08.2023
Guest Advocate
Target
01.2019 - 08.2021
High School Diploma -
Wylie East High School
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