Nabria Lane
Philadelphia,PA
Summary
Proven track record in enhancing patient and student care, notably at The School District of Philadelphia, where I leveraged organizational skills and learning disabilities support to improve classroom and healthcare environments. Excelled in IEP compliance and patient observation, significantly boosting efficiency and satisfaction.
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional
The School District of Philadelphia
08.2023 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
Patient Service Representative
Brookeside Healthcare
01.2022 - 12.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Patient Coordinator
Rydal Park Retirement Community
01.2021 - 02.2023
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
Patient Care Technician
Inglis House
04.2020 - 01.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Health Technician
Carson’s Valley Children Aid
01.2017 - 12.2020
- Enhanced team collaboration by sharing insights from patient care experiences in team meetings.
- Supported efficient clinic operations, scheduling appointments and managing patient flow.
- Optimized inventory management systems for medical supplies, reducing waste while ensuring necessary resources were always available for staff use.
- Conducted health screenings to identify early signs of conditions, enabling prompt intervention.
- Enhanced patient care by accurately collecting and analyzing health data.
- Assisted in implementation of new health technology systems, improving patient record accuracy.
- Enhanced patient trust and comfort by maintaining clean and organized treatment area.
- Collaborated with interdisciplinary team members to develop comprehensive healthcare plans for patients.
Education
High School Diploma -
Imhotep Institute Charter High School
Philadelphia, PA06.2018
Skills
- IEP compliance
- Learning disabilities support
- Classroom organization
- Patient observation
- CPR certification
- Organizational skills
- Billing processes
- Multitasking
- Medical terminology
Certification
CPR Certification
Timeline
Special Education Paraprofessional
The School District of Philadelphia
08.2023 - Current
Patient Service Representative
Brookeside Healthcare
01.2022 - 12.2023
Patient Coordinator
Rydal Park Retirement Community
01.2021 - 02.2023
Patient Care Technician
Inglis House
04.2020 - 01.2022
Health Technician
Carson’s Valley Children Aid
01.2017 - 12.2020
CPR Certification
High School Diploma -
Imhotep Institute Charter High School
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