Nabria Lane
Philadelphia,PA
Summary
Dedicated Patient Services professional with expertise in delivering exceptional patient care and administrative support. Collaborates with medical teams to enhance operations and service quality. Manages patient records, schedules appointments, and addresses concerns efficiently and compassionately.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Patient Service Assistant
Penn Medicine Radnor
Radnor, PA
06.2025 - Current
- Coordinated patient scheduling and managed appointment logistics to enhance operational efficiency.
- Assisted in triaging patient inquiries, providing timely responses to improve patient satisfaction.
- Facilitated communication between patients and healthcare providers, streamlining information flow within the team.
- Implemented electronic health record updates, ensuring data accuracy and compliance with regulatory standards.
- Led initiatives to improve patient check-in processes, reducing wait times and enhancing overall service delivery.
- Assisted in the reduction of wait times by efficiently managing patient check-ins and checkouts.
- Assisted in minimizing appointment cancellations through proactive confirmation calls and follow-up reminders.
- Enhanced overall patient experience with compassionate assistance during difficult or emotional situations while remaining mindful of professional boundaries.
Special Education Paraprofessional
The School District of Philadelphia
Philadelphia, PA
08.2023 - Current
- Established meaningful connections with students by consistently exhibiting empathy and patience during daily classroom and extracurricular interactions.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Demonstrated a positive attitude by encouraging students and fostering an uplifting classroom atmosphere. and affirmatively communicated with each student.
- Engaged with students through physical interactions and verbal communication to build relationships and enhance learning. with students throughout each day.
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
Patient Service Representative
Brookeside Healthcare
Abington, PA
01.2022 - 12.2023
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Addressed sensitive patient concerns with professionalism and empathy, enhancing trust within the clinic.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Delivered exceptional customer service to patients by answering questions and resolving concerns promptly.
- Handled customer service inquiries in person, via telephone and through email.
- Utilized scheduling software to organize and confirm patient appointments efficiently.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Streamlined patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
Patient Coordinator
Rydal Park Retirement Community
Abington, PA
01.2021 - 02.2023
- Streamlined front office operations by multitasking, ensuring attention to detail, and enhancing organization.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Updated knowledge on insurance policies, medical terminology, and clinic protocols to provide accurate patient assistance.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Coordinated referrals to specialists, following up with patients to confirm appointments and provide necessary information.
- Implemented new procedures that enhanced workflow processes and contributed to overall efficiency in the Patient Coordinator role.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
Patient Care Technician
Inglis House
Philadelphia, PA
04.2020 - 01.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions.
- Assisted nurses with tasks to streamline workflow and support timely patient care.
- Provided compassionate and attentive care to enhance patient satisfaction and comfort.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Maintained clean and safe environment to promote patient safety and comfort.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Facilitated safe patient transfers and movement of care equipment between rooms, ensuring adherence to safety protocols.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Health Technician
Carson’s Valley Children Aid
Philadelphia, PA
01.2017 - 12.2020
- Conducted health screenings to identify early signs of conditions, enabling prompt intervention.
- Enhanced patient care by accurately collecting and analyzing health data.
- Streamlined inventory management for medical supplies, minimizing waste and ensuring timely availability of resources for staff.
- Supported efficient clinic operations, scheduling appointments and managing patient flow.
- Improved patient care through precise collection and analysis of health data, facilitating informed decision-making.
- Assisted in the implementation of new health technology systems, improving patient record accuracy.
- Enhanced patient trust and comfort by maintaining clean and organized clean and organized treatment area.
- Coordinated with interdisciplinary team members to create comprehensive healthcare plans, enhancing patient outcomes.
Education
High School Diploma -
Imhotep Institute Charter High School
Philadelphia, PA06-2018
Skills
- Patient care coordination
- Patient education
- Appointment scheduling
- Patient observation
- Organizational skills
- Multitasking
- Emergency response
- Healthcare documentation
- Insurance verification
- Problem-solving
- Time management
- Teamwork
Certification
CPR Certification
Timeline
Patient Service Assistant
Penn Medicine Radnor
06.2025 - Current
Special Education Paraprofessional
The School District of Philadelphia
08.2023 - Current
Patient Service Representative
Brookeside Healthcare
01.2022 - 12.2023
Patient Coordinator
Rydal Park Retirement Community
01.2021 - 02.2023
Patient Care Technician
Inglis House
04.2020 - 01.2022
Health Technician
Carson’s Valley Children Aid
01.2017 - 12.2020
High School Diploma -
Imhotep Institute Charter High School