Nacara Alexander
Lufkin,TX
Overview
13
13
years of professional experience
Work History
Remote Certified Medical Assistant
Dr. Brown
Lufkin, USA
11.2020 - 03.2025
- Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and administering medications
- Managed patient scheduling and ensured timely appointments for efficient workflow
- Maintained accurate medical records by documenting patient information, test results, and treatment plans
- Prepared examination rooms by sterilizing equipment and ensuring availability of necessary supplies
- Educated patients on medication instructions, post-treatment care, and preventive measures to promote overall wellness
- Performed basic laboratory tests such as blood draws, urinalysis, and EKGs with precision and adherence to safety protocols
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
medical equipment customer care
Etech Global Services
Rusk, USA
01.2023 - 02.2024
- Managed the provider enrollment process for a large healthcare organization, ensuring timely and accurate completion of all required documentation
- Reviewed and verified provider applications, credentials, and supporting documents to ensure compliance with regulatory requirements
- Maintained up-to-date knowledge of state and federal regulations related to provider enrollment and made necessary updates to internal processes
- Collaborated with various departments including credentialing, billing, and legal teams to resolve any issues or discrepancies in provider applications
- Developed strong relationships with providers to facilitate open communication and address any concerns or questions regarding the enrollment process
Lead CSR
Sagilit (Dentaquest)
Wisconsin Junction, USA
05.2018 - 12.2022
- Managed the provider enrollment process for a large healthcare organization, ensuring timely and accurate completion of all required documentation
- Reviewed and verified provider applications, credentials, and supporting documents to ensure compliance with regulatory requirements
- Maintained up-to-date knowledge of state and federal regulations related to provider enrollment and made necessary updates to internal processes
- Collaborated with various departments including credentialing, billing, and legal teams to resolve any issues or discrepancies in provider applications
- Developed strong relationships with providers to facilitate open communication and address any concerns or questions regarding the enrollment process
CSR - Customer Service Representative
Comcast
Opelousas, USA
05.2020 - 10.2021
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
CSR - Customer Service Representative
Suddenlink by Altice
Tyler, USA
04.2016 - 04.2021
- Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Managed a high volume of incoming calls, emails, and chats from customers in a timely manner
- Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information
- Collaborated with cross-functional teams to resolve complex customer issues and escalations
- Identified trends in customer feedback and made recommendations for process improvements to enhance the customer experience
CNA - Certified Nursing Assistant
Angels Home Health Care
Opelousas, USA
02.2019 - 10.2020
- I have accomplished plenty of patience love and maturity since I've became also hold a lot customer service experience I was a cna
CNA/CMA
Pincrest Retirement
Lufkin, USA
02.2016 - 08.2018
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Assisted patients with activities of daily living (ADLs) such as toileting and grooming
- Administered medications under the supervision of a registered nurse or licensed practical nurse
- Ensured patient safety by following infection control protocols and maintaining a clean environment
- Collaborated with healthcare team members to develop and implement individualized care plans for patients
- Maintained accurate documentation of patient care activities and observations
CSR - Customer Service Representative
Optimum (U.S.)
Lufkin, USA
01.2015 - 07.2018
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
- Implemented new strategies to improve the overall customer experience, resulting in an XX% increase in customer satisfaction ratings
- Developed strong relationships with key clients through regular communication and personalized support
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
CNA - Certified Nursing Assistant
Nacogdoches Memorial Hospital
Nacogdoches, USA
08.2014 - 04.2016
- Working in labor and delivery doing daily patient ads for the mother and baby.
- Worked in a hospital
- Assisted 10 patients patients daily
- Provided patients/residents with care and companionship
Cahsier
Polks Store
Lufkin, USA
01.2012 - 04.2015
CMA
Dr.Todd
03.2012 - 02.2013
- Cna take care of my residence
Timeline
medical equipment customer care
Etech Global Services
01.2023 - 02.2024
Remote Certified Medical Assistant
Dr. Brown
11.2020 - 03.2025
CSR - Customer Service Representative
Comcast
05.2020 - 10.2021
CNA - Certified Nursing Assistant
Angels Home Health Care
02.2019 - 10.2020
Lead CSR
Sagilit (Dentaquest)
05.2018 - 12.2022
CSR - Customer Service Representative
Suddenlink by Altice
04.2016 - 04.2021
CNA/CMA
Pincrest Retirement
02.2016 - 08.2018
CSR - Customer Service Representative
Optimum (U.S.)
01.2015 - 07.2018
CNA - Certified Nursing Assistant
Nacogdoches Memorial Hospital
08.2014 - 04.2016
CMA
Dr.Todd
03.2012 - 02.2013
Cahsier
Polks Store
01.2012 - 04.2015
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