Nacarid Ianni
Chula Vista,CA
Summary
Dynamic hospitality professional with extensive experience at different hotels, excelling in customer service and guest relations. Recognized for enhancing guest experiences through effective problem-solving and proactive communication. Proven ability to manage multiple tasks efficiently while maintaining a detail-oriented approach, consistently exceeding expectations in service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Concierge
Hotel Ocean Coral & Turquesa
10.2010 - 06.2011
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
Concierge
Grupo Vidanta
06.2009 - 08.2010
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Enhanced guest experience by providing personalized recommendations for dining and entertainment.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
Events Manager
La Destilería Restaurant.
02.2008 - 09.2009
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
- Coordinated florists, photographers, and musicians for events.
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Created memorable experiences for guests through immersive entertainment options at various events.
- Established strong relationships with vendors, securing optimal pricing and service quality for events.
- Implemented innovative marketing strategies to maximize event attendance and engagement.
Concierge
Hilton
07.2006 - 01.2009
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Enhanced guest experience by providing personalized recommendations for dining and entertainment.
- Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
- Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
In House Executive Account
UPS Freight
04.2001 - 04.2005
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Kindergarten Teacher Assistant
Pre Escolar Ninfa Molina De Ortiz
10.1996 - 02.2000
- Built positive relationships with students and families for safe, trusted learning support.
- Enhanced classroom management by establishing clear expectations, rules, and routines.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Implemented differentiated instruction strategies to meet the diverse learning needs of all students.
- Improved student reading skills by implementing phonics-based instruction and guided reading activities.
- Developed strong relationships with families to address any concerns or issues impacting student success.
- Increased parent involvement through regular communication, parent-teacher conferences, and workshops.
Education
Associate In Industrial Relations - Human Resources Management
Instituto Universitario De Technologia AJ D S
Caracas, Vzla09.2002
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Telephone etiquette
- Team player mentality
- Hospitality
- Guest experiences
- Maintaining composure
- Guest relations
- Detail-oriented approach
- Reliable punctuality
- Event planning
- Team supervision
- Reservations management
Certification
Costumer service
Fluently in English, Spanish and Italian
Able to write and read the three of them
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Full Professional
Timeline
Concierge
Hotel Ocean Coral & Turquesa
10.2010 - 06.2011
Concierge
Grupo Vidanta
06.2009 - 08.2010
Events Manager
La Destilería Restaurant.
02.2008 - 09.2009
Concierge
Hilton
07.2006 - 01.2009
In House Executive Account
UPS Freight
04.2001 - 04.2005
Kindergarten Teacher Assistant
Pre Escolar Ninfa Molina De Ortiz
10.1996 - 02.2000
Associate In Industrial Relations - Human Resources Management
Instituto Universitario De Technologia AJ D S
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