NACASIO DIXON
Kinston,NC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Seeking an opportunity to utilize my skills and continue learning for both personal and professional development, while contributing to the growth of the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
City Of Kinston
01.2023 - 05.2023
- Preparing and editing letters, reports, memos, and emails.
- Managed filing system, entered data and completed other clerical tasks.
- Running errands to the post office.
- Arranging meetings, appointments, and executive travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Recording meeting minutes.
- Liaising with teams and units.
Night Auditor
Fairfield Inn & Suites by Marriott Kinston
11.2022 - 02.2023
- Greeted guests upon arrival, checked them in and provided them with any information they needed to enjoy their stay.
- Responded to guest complaints, requests and emergencies.
- Verified that all EOD work has been performed by other departments.
- Scheduled guest wake-up calls and reservations for the following day.
- Answered phones and placed reservations.
- Assisted organizational efforts by filing, entering data and answering phones.
- Completed accurate and efficient data entry and database updates to support business operations.
- Conversed with people from different cultures daily, providing a high level of respect and patience with each interaction.
Data Entry Clerk
Mega Force Staffing
01.2022 - 04.2022
- Assisted organizational efforts by filing, entering data and answering phones
- Scanned and stored files and records electronically to reduce paper files and secure data
- Identified, corrected and reported data entry errors
- Completed accurate and efficient data entry and database updates to support business operations
- Sorted source documents and organized to-be filed
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Answered phone calls using multi-line telephone system and provided information to callers and connected callers to appropriate people
- Conversed with people from different cultures daily, providing a high level of respect and patience with each interaction.
Customer Service Representative II
TTEC
08.2016 - 12.2021
- Answered inbound customer calls and responded to inquiries
- Responded to billing questions by researching information
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Documented conversations with customers to track requests, problems, and solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Education
Bachelor of Science - Elementary Education
Wake Technical Community College
Raleigh, NCHigh School -
Kinston High School
Kinston, NC01.2011
Skills
- Technologically savvy
- High-energy attitude
- Problem-solving abilities
- Inbound and Outbound
- Customer Relations
- Data Gathering
- Professional Phone etiquette
- Scheduling
- Meeting Planning
- Calendar Management
Certification
- NC Fast Phase I
- CMAA Training
- Effective Teacher Training
Timeline
Administrative Assistant
City Of Kinston
01.2023 - 05.2023
Night Auditor
Fairfield Inn & Suites by Marriott Kinston
11.2022 - 02.2023
Data Entry Clerk
Mega Force Staffing
01.2022 - 04.2022
Customer Service Representative II
TTEC
08.2016 - 12.2021
Bachelor of Science - Elementary Education
Wake Technical Community College
High School -
Kinston High School
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