NACELYN DaCRUZ
Providence
Summary
Detail-oriented insurance and client service professional with extensive experience supporting sales teams, managing complex client needs, and coordinating cross-functional processes within the health insurance industry. Proven success in proposal support, client communications, reporting coordination, and operational execution. Highly organized with strong analytical, writing, and project management skills in fast-paced, deadline-driven environments.
Overview
18
18
years of professional experience
Work History
Ancillary Service Consultant
Blue Cross Blue Shield of Massachusetts
Worcester, MA
09.2019 - Current
- Partner with sales teams and brokers to support client retention and growth initiatives
- Coordinate client renewals, documentation, and reporting to support competitive proposals
- Serve as key liaison across departments to manage complex client requests and deliverables
- Assist with preparation of client materials, presentations, and service recommendations
- Manage multiple priorities while ensuring accuracy and adherence to deadlines
- Identify opportunities to improve processes and service efficiency
Member Service Representative
Blue Cross Blue Shield of Massachusetts
Quincy, MA
01.2018 - 09.2019
- Provided front-line support for inquiries related to benefits, eligibility, and claims
- Researched medical policies and communicated information clearly to members
- Managed high-volume workload while maintaining strong quality standards
- Partnered with internal departments to resolve escalated concerns
- Maintained detailed documentation to support service accuracy
Client Relationship Specialist
S&T Insurance Agency
North Attleboro, MA
01.2015 - 01.2018
- Supported sales department through preparation of insurance quotes and proposals
- Coordinated account documentation and renewal materials
- Assisted with sales campaigns and client outreach initiatives
- Prepared reports and maintained organized client records
Human Resource Specialist
S&T Insurance Agency
North Attleboro, MA
01.2015 - 01.2018
- Managed confidential employee relations and documentation
- Coordinated onboarding, background checks, and benefits enrollment
- Prepared professional communications and policy updates
- Supported leadership with reporting and compliance processes
Medical Assistant
Concentra Urgent Care
Warwick, RI
01.2015 - 01.2017
- Maintained accurate electronic medical records and clinical documentation
- Entered high volumes of lab and radiology orders
- Assisted patients and providers in fast-paced clinical setting
Medical Assistant
Cardio Vascular Institute
E. Providence, RI
01.2013 - 01.2015
- Performed administrative and clinical support duties
- Managed patient records and diagnostic documentation
- Assisted with testing and office coordination
Security Forces
United States Air Force
Lakenheath, UK
01.2008 - 01.2013
- Maintained detailed documentation and access control records
- Conducted background checks and security operations
- Supported squadron training and organizational readiness
Skills
- RFP Coordination & Proposal Support
- Salesforce & Pipeline Management
- Sales Support Operations
- Cross-Functional Collaboration
- Client & Broker Relationship Management
- Process Improvement
- Deadline Management
- Professional Business Writing
- Attention to Detail
Timeline
Ancillary Service Consultant
Blue Cross Blue Shield of Massachusetts
09.2019 - Current
Member Service Representative
Blue Cross Blue Shield of Massachusetts
01.2018 - 09.2019
Client Relationship Specialist
S&T Insurance Agency
01.2015 - 01.2018
Human Resource Specialist
S&T Insurance Agency
01.2015 - 01.2018
Medical Assistant
Concentra Urgent Care
01.2015 - 01.2017
Medical Assistant
Cardio Vascular Institute
01.2013 - 01.2015
Security Forces
United States Air Force
01.2008 - 01.2013