NaChaya Hatley
Duncanville,Texas
Summary
Accomplished RN, Healthcare Utilization Review Nurse and Health Care Acquisition Specialist with demonstrated clinical expertise, leadership skills, technical knowledge, and excellent patient care experience. Eager to utilize my skills as a dynamic communicator consistently exceeding personal, team, business goals and expectations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
RN Utilization Review Nurse
CIGNA
01.2022 - Current
- Managed assigned workload within established above performance standards
- Participated in discharge planning process with hospital and inpatient facility staff, ensuring adequate and appropriate disposition and post discharge plans
- Reviewed patients medical records to determine home health necessity in the home
- Remotely answered inbound and placed outbound calls to home health agency to request additional medical information, discharge status and exten request
- Participated in case conferences
- Performed frequent spoke to patients and care providers to cordinate refferals.
- Devise or identify solutions for irregular requests and issues.
- Evaluated patient histories, complaints, and current symptoms.
ASSISTANT DIRECTOR OF NURSING
NURSING CARE OF TEXAS
01.2020 - 01.2022
- Assisted the Director of Nursing in the design, implementation, and evaluation of nursing systems that ensure consistent delivery of care, maintain, and promote elder’s rights
- Assisted the Quality Assurance and Performance Improvement (QAPI) in developing and implementing appropriate plans of action
- Assisted the Director of Nursing in the development, implementation, and evaluation of policies, procedures, and guidelines on an annual and ongoing basis (i.e., nursing, pharmacy, lab, physicians, medical records, e tc.) Trained field staff conducted in-service training and clinical training for nurses
- Completed quality assurance reviews
- Evaluated and implemented health care plans to meet the needs of patients as well as collaborated with family providers and educators
- Maintained policy and procedure manual and updated job descriptions and procedures as they changed
- Utilization Case Review
- Made recommendations regarding the appropriateness of care for identified diagnoses based on the research results for those conditions
- REGISTEREDNURSE
- NACHAYA HATLEY
- REGISTEREDNURSE
- NACHAYA HATLEY
Talent Acquisition Specialist
NURSING CARE OF TEXAS
03.2017 - 05.2020
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Sourced and screened candidates for RN, LVN, IT, Human Recourses, Front desk and Marketing roles.
- Built relationships with external recruiters and staffing agencies to access quality talent.
REGISTERED NURSE
LAURELWOOD NURSING AND REHABILITATION
01.2020 - 01.2021
- Initiated treatment plans and administered medications
- Collaborated with a range of interdisciplinary professionals to determine and provide the best possible care of patients
- Educated patients on treatment plans.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
LVN
NURSING CARE OF TEXAS
01.2012 - 01.2020
- Provided in-home nursing care services to assigned clients
- Documented vital signs, general assessments, progress notes in accordance with Medicare guidelines
- Corresponded with numerous doctors, taking orders, implementing care as dictated by the plan of care.
Collections Specialist
CAPITAL ONE BANK
01.1999 - 01.2012
- Collected payments on unsecured loans with a Five-million-dollar portfolio
- In accordance with Medicare guidelines
- Prepared extensions and modifications for loans, entered payment arrangements as well as offset payments
- Modified and renewed loans
- Resolved clients’ issues and directed them to the appropriate departments
- Maintained multiple inbound and outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Used skip tracing and other techniques to locate debtors.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
LVN
ONTIME STAFFING AGENCY, PEDIATRICS
01.2012 - 01.2016
- Provided in-home nursing care services to assigned clients
- Documented vital signs, general assessments, progress notes in accordance with Medicare guidelines
- G-tube feeding, medication administration, insulin administration, and medication refills
- Corresponded with numerous doctors, taking orders, implementing care as dictated by the plan of care.
- Cared for wounds, provided treatments, and assisted with procedures.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Bachelor of Science - Nursing
Univeristy of Texas Arlington
Arlington, Texas11.2022
Associate of Science - Nursing
Dallas Nursing Institute
Dallas, TX03.2020
LVN - Nursing
Fortis Nursing Institute
Grand Prairie, TX03.2012
Skills
- Relationship
- Management
- Recruiting
- Human Resources
- Effective Communicator
- Strong Dictator
- Active Listener
- Health Care Provider
- PowerPoint, Office, Excel and Word
- Staff Coordination
- Regulatory Compliance
- Client Interfacing
- Enrollment Requirements
- LANGUAGES
- English- Native
Certification
- BLS For Healthcare Providers - August 2023
- Resource Utilization Group - February 2023 to February 2024
Timeline
RN Utilization Review Nurse
CIGNA
01.2022 - Current
ASSISTANT DIRECTOR OF NURSING
NURSING CARE OF TEXAS
01.2020 - 01.2022
REGISTERED NURSE
LAURELWOOD NURSING AND REHABILITATION
01.2020 - 01.2021
Talent Acquisition Specialist
NURSING CARE OF TEXAS
03.2017 - 05.2020
LVN
NURSING CARE OF TEXAS
01.2012 - 01.2020
LVN
ONTIME STAFFING AGENCY, PEDIATRICS
01.2012 - 01.2016
Collections Specialist
CAPITAL ONE BANK
01.1999 - 01.2012
Bachelor of Science - Nursing
Univeristy of Texas Arlington
Associate of Science - Nursing
Dallas Nursing Institute
LVN - Nursing
Fortis Nursing Institute
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