Summary
Overview
Work History
Education
Skills
Timeline
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Nachelle Howell

Nachelle Howell

Fall River,MA

Summary

Experienced customer service representative with a proven track record of providing efficient and organized support in fast-paced office environments. Skilled in multitasking and prioritizing deadlines to ensure smooth operations. Proficient in utilizing software applications and systems to streamline administrative processes. Strong communication and interpersonal skills, collaborating effectively with colleagues and stakeholders at all levels. Committed to delivering exceptional customer service and contributing to the team's overall success.

Overview

22
22
years of professional experience

Work History

Residential Supervisor

Bamsi
03.2024 - 11.2024
  • Work with Disabled Residents by counseling them to live better lives
  • Manage Operations: Overseeing the residential facility's day-to-day operations, including support staff and direct care employees
  • Assessing needs: Evaluating individuals’ needs and abilities to develop therapeutic programs
  • Documenting behavior: Observing and documenting clients’ behavior, physical condition, and emotional development
  • Maintaining budgets: Monitoring residential budgets and maintaining individuals’ funds
  • Maintaining supplies: Overseeing supplies for residents, including medical supplies, household needs, and office supplies
  • CPR, First Aid, Physical Restraint, and Med Certified

Adult Foster Care

Hazel Brown
05.2024 - 04.2024
  • Scheduling Doctors' visits
  • Household cleaning/ laundry
  • Activities of daily living: Assisting with meal preparation, eating, cleaning, bathing, dressing walking, climbing stairs, shopping running errands
  • Medication management: Medication reminders, scheduling, and transportation to appointments
  • Assisting getting dressed
  • Supervision: Active supervision and companionship

Sales Associate

Jos. A. Bank
05.2011 - 10.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Manager

Filene's Department Store
10.2002 - 07.2005
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Education

Diploma -

Brockton High
Brockton, MA
06.2003

Skills

Daily office operations, answering phones, managing correspondence, taking payment and maintaining files

Prepared credit card applications, maintain customer data information

Worked close with customers service on application approval

Strong organization skills and attention to detail

Excellent in communication skills, both written and verbal

Ability to handle sensitive information with confidentiality

Proficient in Microsoft Office applications

Timeline

Adult Foster Care

Hazel Brown
05.2024 - 04.2024

Residential Supervisor

Bamsi
03.2024 - 11.2024

Sales Associate

Jos. A. Bank
05.2011 - 10.2013

Sales Manager

Filene's Department Store
10.2002 - 07.2005

Diploma -

Brockton High

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Nachelle Howell