NACHELLE PAUL
Chandler,AZ
Summary
Proven to excel in high-pressure environments, I bring a track record of enhancing customer satisfaction and streamlining operations at establishments like Hollow Nickle. Skilled in POS operation and renowned for exceptional customer service, my ability to anticipate guest needs and maintain impeccable cleanliness has consistently elevated the guest experience.
Overview
10
10
years of professional experience
Work History
Bartender
Hollow Nickle
Brooklyn, NY
09.2019 - 12.2024
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Effectively multitasked within fast-paced environment.
- Provided drink suggestions to customers based on their preferences.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Cleansed glasses with sanitizing solution after each use.
Bartender
Greenpoint Fish
New York, NY
10.2021 - 12.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Developed good working relationships with fellow employees through effective communication.
- Assisted in setting up the bar for service shift.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Monitored bar inventory and promptly restocked low items before depletion.
Assistant Manager
VITAMIN SHOPPE
BROOKLYN, NY
01.2015 - 08.2019
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion
- Resolve customer complaints regarding sales and service
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
Education
Bachelors - Communications Candidate
BROOKLYN COLLEGE
NEW YORK, NY06.2016
Associates - Liberal Arts
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
NEW YORK, NY06.2012
Skills
- Cash handling
- POS operation
- Customer service
- Sanitation compliance
- Service-oriented mindset
- Classic cocktails
- Suggestive selling
- Maintaining a clean bar
- Anticipating guest needs
- Cleanliness and hygiene
Timeline
Bartender
Greenpoint Fish
10.2021 - 12.2023
Bartender
Hollow Nickle
09.2019 - 12.2024
Assistant Manager
VITAMIN SHOPPE
01.2015 - 08.2019
Bachelors - Communications Candidate
BROOKLYN COLLEGE
Associates - Liberal Arts
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
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