Nachelle Quiding-Schultz
Milwaukie,Oregon
Summary
Experienced professional with a strong background in administration, innovative problem-solving, and customer service. Committed to customer satisfaction, adept at adapting to evolving technology, and skilled in leadership, mentoring, and maintaining records.
Overview
8
8
years of professional experience
Work History
Senior WMA (Wellness Membership Advisor)
Elements Massage
08.2023 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Tracked important information in microsoft spreadsheets and ran reports
- Creating and maintaining the front desk schedule
- Serves as subject matter expert for employees to answer business related
questions and follow up with employees to provide answers.
Lead WMA (Wellness Membership Advisor)
Elements Massage, Linn
01.2021 - 08.2023
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Wellness Membership Advisor (WMA)
Elements Massage, West Linn— WMA
06.2020 - 01.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Continuum
09.2015 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Skills
- Training and Development
- Set Organizational Policies
- Problem solving
- Time Management
- Complex Problem-Solving
- Issue and Conflict Resolution
- Multi-Line Telephone Systems
- Telephone Skills
- Process Payments
- Business Administration
- Customer Service
- Organization Skills
- Microsoft Dynamics
- Appointment Scheduling Software
- Microsoft Excel
- Active Listening
- Microsoft Office
- Google Drive
- Reception Desk Management
- Critical Thinking
- Appointment Booking
- Documentation
Timeline
Senior WMA (Wellness Membership Advisor)
Elements Massage
08.2023 - Current
Lead WMA (Wellness Membership Advisor)
Elements Massage, Linn
01.2021 - 08.2023
Wellness Membership Advisor (WMA)
Elements Massage, West Linn— WMA
06.2020 - 01.2021
Customer Service Representative
Continuum
09.2015 - 06.2020
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