Nachelle Taylor
Customer Service Representative
Cedar City,UT
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Youth Mentor
Discovery Ranch For Girls
Cedar City, Utah
09.2024 - Current
- Encouraged healthy communication between youths and their families or guardians.
- Educated youth about topics such as drug prevention, conflict resolution, decision making skills.
- Created an environment that was safe and supportive for all participants in mentoring sessions.
- Participated in professional development workshops related to effective mentoring practices.
- Provided crisis intervention when necessary during mentoring sessions.
- Facilitated group activities to help build social skills and increase self-esteem.
- Provided guidance, support, and encouragement to at-risk youth.
- Motivated youth towards successful completion of school assignments or job applications.
- Monitored progress made by youths towards meeting established goals.
- Maintained records of progress on goals and objectives set by youth participants.
Cashier
Smiths Grocery
Cedar City, UT
06.2021 - 10.2024
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Customer Service Representative
Gillette Heating and Air
Spanish Fork, Utah
05.2021 - 03.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
Salon Receptionist
Candee Lash
Lehi, Utah
01.2019 - 03.2023
- Developed an understanding of salon policies and procedures to ensure compliance with regulations.
- Conducted cash handling procedures such as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary.
- Collaborated with team members to ensure high standards of customer service were met consistently.
- Fostered relationships with existing clients through friendly conversation and follow-up inquiries.
- Updated client profiles regularly in order to maintain accurate records.
- Greeted customers and provided exceptional customer service.
- Scheduled appointments using salon software system.
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Developed strong customer relationships by making clients feel comfortable and employing great listening skills.
- Booked appointments to allow sufficient time for requested services.
Skills
- Conflict resolution
- Goal monitoring
- Customer service
- Team building
- Effective communication
- Patience and tolerance
- Reliability
- Time management
- Problem solving
- Payroll processing
- Timesheet review
- Appointment scheduling
- Communication skills
- Office management
- Telephone etiquette
Certification
- CPR
Timeline
Youth Mentor
Discovery Ranch For Girls
09.2024 - Current
Cashier
Smiths Grocery
06.2021 - 10.2024
Customer Service Representative
Gillette Heating and Air
05.2021 - 03.2023
Salon Receptionist
Candee Lash
01.2019 - 03.2023
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