Summary
Overview
Work History
Education
Skills
Timeline
Generic

NACHOLE DAYE

Homestead

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Alorica
10.2023 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Pilot, Manager

Sunshine Plaza of South Florida
10.2010 - 06.2023
  • Flying J Monitored staff performance and addressed issues, Enforced customer service standards and resolved customer problems to uphold quality service
  • Trained employees on additional job positions to maintain coverage of roles
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Education

High School Diploma -

American Academy
Pinecrest, FL
07.2002

Skills

  • Sales Techniques
  • Staff Development
  • Project Management
  • Employee Development
  • Recruitment and Hiring
  • Team Leadership

Timeline

Customer Service Representative

Alorica
10.2023 - Current

Pilot, Manager

Sunshine Plaza of South Florida
10.2010 - 06.2023

High School Diploma -

American Academy

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NACHOLE DAYE