Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Timeline
Generic

NACIER ROUNDTREE

COCKEYSVILLE,MD

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales consultant position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front End Retail Cashier

Wegmans
06.2023 - Current
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Assisted customers by answering questions and fulfilling requests.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Mentored new team members on sales software system operation.


Behavioral Specialist

Specialized Education Services Inc.
12.2019 - Current
  • Assist site staff and leaders with supporting students' prosocial behaviors, implementing positive behavioral interventions and supports, and coaching other staff on reinforcement and management strategies
  • Implement effective and positive behavioral supports that increase students' appropriate behaviors and in turn, allow students to access the curriculum more effectively
  • Support all staff with implementing effective behavioral and academic support
  • Assist staff and leadership with students who display challenging, violent, or otherwise inappropriate behaviors
  • While keeping careful, consistent documentation of behavioral incidents
  • Train and coach staff on the implementation of effective and safe crisis management techniques
  • Actively supervises site hallways, shared areas, classrooms, and other areas to ensure student, staff safety, and reinforce appropriate behaviors
  • Provide direction and leadership during arrival and dismissal processes.

Store Associate

Panera Bread
01.2013 - 01.2023
  • Cashier - Greet and serve customers at first point
  • Collected payment and accurate change
  • Handle customer complaints
  • Barista & Food Service: Prepare customer orders to exact standards and specifications of the customer and Panera Bread
  • Dishwasher - clean all dishes from the dining room, production line, bakery, and barista station
  • Dining Room - Maintain cleaning standards, restock soda and coffee stations, assist customers in dining room.

Assistant Store Manager

The Vitamin Shoppe
07.2018 - 12.2019
  • Started at Lutherville, MD location as Keyholder.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Directed merchandising, promotion, and brand loyalty efforts for business segment with greatest sales volume
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations
  • Processed payments for credit and debit cards and returned proper change for cash transactions
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Education

Associate of Arts - Elementary Education And Special Education

Harford Community College
Bel Air, Maryland
04.2024

High School Diploma -

Edgewood High School
Edgewood, Maryland
06.2014

Skills

  • Customer Service
  • Active Listening
  • Critical Thinking
  • Time Management
  • Multitasker
  • Team Player
  • Leadership skills
  • POS Systems
  • ID Verification
  • Team Leadership
  • Verbal and Written Communication
  • Sales Goal Attainment

Accomplishments

  • Awarded School Influencer in 2022 - 2023.
  • Nominated for Staff of the Year 2022 - 2023

Personal Information

Title: BEHAVIORAL SPECIALIST

Certification

  • CPR Certification Training - 2023

Timeline

Front End Retail Cashier

Wegmans
06.2023 - Current

Behavioral Specialist

Specialized Education Services Inc.
12.2019 - Current

Assistant Store Manager

The Vitamin Shoppe
07.2018 - 12.2019

Store Associate

Panera Bread
01.2013 - 01.2023

Associate of Arts - Elementary Education And Special Education

Harford Community College

High School Diploma -

Edgewood High School

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