Nacir Wyatt
Robbinsville
Summary
Diligent Director Of Hotel Operations with robust background in managing hotel operations and enhancing guest satisfaction. Proven track record of leading teams to achieve operational excellence and elevating service standards. Demonstrated expertise in strategic planning and team leadership.
Experienced with overseeing comprehensive hotel operations, ensuring smooth and efficient functioning. Utilizes strategic planning and team leadership to drive success. Track record of elevating guest experiences and maintaining high service standards.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Hotel Operations
Hyatt Corporation
07.2023 - Current
- Boosted occupancy rates, developing targeted marketing campaigns and collaborating with sales teams on promotional efforts.
- Improved employee retention by fostering a positive work environment, offering professional development opportunities, and implementing competitive compensation packages.
- Enhanced profitability with cost-control measures, optimizing departmental budgets, and renegotiating vendor contracts.
- Fostered a culture of continuous improvement, regularly reviewing processes and procedures for potential enhancements or efficiencies.
- Evaluated and adapted hotel operations in response to evolving industry trends, ensuring continued competitiveness within the marketplace.
Sales Executive
CarMax
10.2020 - 09.2022
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
- Implemented strategies to drive changes and improvements and enhance performance.
- Created and delivered sales presentations demonstrating value through cost reduction, ROI and customer satisfaction.
- Created forecasts of opportunities and documented follow-up communications in database.
- Mentored sales representatives on sales strategies and best practices.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Sales Manager
J.Crew Group Inc.
09.2019 - 10.2020
- Cultivated long-term relationships with multiple industry clients, accurately quoting prices, credit terms and other bid specifications to achieve customer objectives.
- Provided training on appropriate product selection.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Exceeded sales goals 40% by leveraging strong customer service and relationship marketing skills.
Guest Services Manager
Grand Hyatt
07.2017 - 08.2019
- Oversee Budgeting & Expenses
- Oversee the Yield Management Process
- Optimizing Occupancy & Sales
- Developed and implemented employee reward and engagement programs to maximize job satisfaction.
- Conducted performance evaluations to check associates efficiency and compliance with policies.
- Trained and mentored specialists in the application of soft skills, guest recovery strategies and performance optimization techniques.
- Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Mentored all new employees, demonstrating best methods for servicing clients and guests.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Front Office Manager
Hyatt Place
05.2016 - 07.2017
- Scheduling Staff Rota.
- Conducted Job Training for [25 plus] Agents.
- Front Office Budgeting & Recovery
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
- Evaluated employee job performance and motivated staff to improve productivity.
- Interviewed, onboarded, developed and oversaw daily activities of 15 clerical and administrative office personnel.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Front Office Supervisor
Hyatt Regency Princeton
03.2016 - 01.2017
- Delivered New Hire and Recurrent Training to Maximize Team Productivity and Compliance with Brand Standards.
- Created & Managed Effective Strategies for Optimizing Guest Experiences
- Established clear policies for Concierge, Front Desk and Guest Relations
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Monitored office inventory to maintain adequate supply levels and order products.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Call Center Supervisor
PRWT Services
06.2010 - 02.2014
- Proficient Telephone Etiquette
- Conflict Resolution
- Customer Service Coaching.
- Proven Ability to improve Customer Service Metrics and Achieve Weekly Targets.
- Facilitated individual coaching sessions with CSRs to realign productivity goals.
Education
Bachelor of Arts - Dramatic Arts
New York Conservatory For Dramatic Arts
New York, NY2012
Skills
- Written & Verbal Communication
- Proactive Forecasting
- Strategic Recovery
- Operations
- Relationship Development
- Critical Thinking
- Problem Resolution
- Conflict Management
- SOP Implementation & Adherence
- Property Management Systems
- Operations management
- Brand Standard Development
- Hospitality industry
Certification
- Salesforce
- Java Trainee
- Oracle
- Diversity Inclusion
Timeline
Director of Hotel Operations
Hyatt Corporation
07.2023 - Current
Sales Executive
CarMax
10.2020 - 09.2022
Sales Manager
J.Crew Group Inc.
09.2019 - 10.2020
Guest Services Manager
Grand Hyatt
07.2017 - 08.2019
Front Office Manager
Hyatt Place
05.2016 - 07.2017
Front Office Supervisor
Hyatt Regency Princeton
03.2016 - 01.2017
Call Center Supervisor
PRWT Services
06.2010 - 02.2014
Bachelor of Arts - Dramatic Arts
New York Conservatory For Dramatic Arts
Similar Profiles
Lucas ChanLucas Chan
Line Cook - Fine Dining at Hyatt CorporationLine Cook - Fine Dining at Hyatt Corporation
Eudedys Exposito-PazEudedys Exposito-Paz
Corporate Opening and Transitions Manager Global at Hyatt CorporationCorporate Opening and Transitions Manager Global at Hyatt Corporation
Claudia SaladoClaudia Salado
Restaurant Hostess at Hyatt CorporationRestaurant Hostess at Hyatt Corporation