Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nacira Acuna

Orem,Utah

Summary

I am a highly motivated and performance-driven professional with over 5 years of experience in enhancing customer satisfaction and resolving complex client issues. I am confident in my communication, interpersonal, and technical skills, as among others , make me a valuable asset to any team. I would like to be committed to a long-term employment and am highly dependable in executing any responsibilities or tasks required. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Recruiter/Part Time Team Lead

Blue Raven Solar
05.2022 - 09.2023
  • This position I would call people who have applied for our Solar Sales Representatives positions and would go through some requirements before scheduling them an interview with my higher ups
  • As well when my team lead wasn't in office I would take over the role and manage my team from the inside out
  • If they had questions or problems I would be there to help in a second
  • This position gave me great experience in the sales field and how it works
  • I do believe this has helped me improve my skills that I already have plus more.

Collections

Safe Streets
12.2021 - 05.2022
  • This role provided valuable experience with the Five9 phone system, involving tasks such as contacting accounts with overdue balances and striving to resolve these issues. Additionally, responsibilities included scheduling technicians for equipment installations at customer locations and assisting with the closure of accounts.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Increased successful debt collections by developing and implementing effective strategies for contacting customers.

Cashier/Paint Associate

Homedepot
05.2019 - 05.2021
  • Home Depot was a job that helped the most with creating and bettering my job skills
  • I would speak with a lot of customers to find out their concerns and try and help the best way possible
  • I would check them out and see if they needed any further help at the end of their shopping trip
  • I would help locate items they did not know where it would be
  • Then I was given the opportunity to move to a different department and learn the ins and out of it
  • I would Open the paint desk in the mornings or even close it at night
  • I would carry gallons of paint and mix to the color of the customers liking
  • I would inform them on different brands of paint or paint tools
  • I would greet everyone I met or cross upon and always asked them if they needed help with anything (regardless if it wasn't in my department i would still help)

Dishwasher

Mesa Vista
12.2017 - 02.2018
  • Although the primary role was as a dishwasher, I also took on additional responsibilities during dinner service. This included refilling drinks and administering necessary vitamins to residents based on their specific needs.

Education

Certification - CNA

Mountainland Technical College
Lehi
03.2024

Highschool Diploma -

Timpanogos High School
Orem, Ut
05.2020

Skills

  • I possess excellent communication and team leadership skills I am not someone who settles for doing just the minimum at a job, as I always go above and beyond to help both the company and myself I have a knack for de-escalating situations, and I am great at managing my time You can always count on me to be early or on time for any task I am a team player, but I am also capable of working independently My adaptability to any situation on the spot is one of my key strengths

Certification

BLS Certified

CPR Certified

CNA Certified

Languages

Spanish
Native or Bilingual

Timeline

Recruiter/Part Time Team Lead

Blue Raven Solar
05.2022 - 09.2023

Collections

Safe Streets
12.2021 - 05.2022

Cashier/Paint Associate

Homedepot
05.2019 - 05.2021

Dishwasher

Mesa Vista
12.2017 - 02.2018

Certification - CNA

Mountainland Technical College

Highschool Diploma -

Timpanogos High School

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Nacira Acuna