NACOLE SCHUTZ
Orono,MN
Summary
Dynamic Sr. Epic Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Sr. Epic Analyst
Monument Health
Rapid City, SD
01.2022 - 01.2023
- Held fully accountable for leveraging leadership, excellent technical and problem solving abilities, and extensive subject matter knowledge to support critical Epic related activities and functions
- Develop, configure, and modify solutions in Epic, review, build, test, debug, and document progress of issues/problems, create documentation of build and tip sheets, and provide expert Epic content support for applications with integration/interfaced systems
- Exhibit ability to communicate clearly and effectively while utilizing strong coordination, organization, and facilitation skills to evaluate status of needs and to ensure timely completion of business critical projects
- Perform workflow assessments, capture business needs, and analyze internal systems to determine functional requirements for optimal utilization of Epic as well as look for opportunities to increase/improve productivity
- Support management by monitoring the ticketing system general bucket and assigning out tasks when there is capacity to absorb work or perform investigation of requests and make recommendations prior to assigning
- Participate in hardware and software planning, analyze all risks and develop mitigation plans for Epic safety and financial escalations, and continually serve as an active contributor to department and project related meetings
- Established a successful track record of managing and completing multiple activities within tight deadlines and time constraints, taking initiative to work on challenging projects, and contributing to overall business success
- Function as lead analyst for the planning, development, and implementation of Epic Healthy Planet into EMR and Epic Slicer Dicer which allows physician access to clinical data by patient populations for data exploration
- Develop strong working relationships with end-user communities, customers, and business partners, provide at the elbow training and guidance for users, mentor and train staff members, and serve as facilitator for meetings
- Identify opportunities for process/system improvements by adopting new Epic functionality, monitor system for optimal compliance, and participate in testing phases of applications during implementations and upgrades.
- Optimized user experience by troubleshooting and resolving various technical issues related to the Epic system.
- Collaborated with cross-functional teams to ensure seamless integration between Epic and other healthcare applications.
Analyst
Epic, Hennepin County Medical Center
Minneapolis, MN
01.2017 - 01.2022
- Maintained direct responsibility for providing technical analysis, maintenance, and support for Electronic Health Records (EHR) system modules
- Communicated with users, super users, and analysts to ensure all systems and processes were functioning as designed and service was provided according to defined service levels
- Leveraged well developed subject matter knowledge to review new software releases, updates, and process improvements
- Convey technical issues in easy to understand terms to a wide range of audiences, serve as a trusted liaison and facilitator of effective solutions, and influence outcomes and decisions for various technical matters/concerns
- Accountable for applying extensive EHR knowledge to resolve, escalate, and close incident tickets and related issues in a timely manner using analysis, tracking, documentation, plan resolution, and problem solving skills
- Managed activities and functions of an application team including providing project management and direction and maintained comprehensive knowledge of the operational area that the application team was supporting
- Coordinated, supported, built, and optimized multiple Epic Inpatient and Ambulatory Applications projects as well as provided hands-on training and support to faculty, residents, nurses, HCAs, providers, and management
- Communicated effectively with users, stakeholders, analysts, team leads, and management to achieve greater knowledge of the software and to serve as a trusted resource and bridge between users and the IT department
- Maintained master files, category lists, and other set-up for the assigned application, assisted in building new data sets and testing new functionality, and facilitated user decision-making and process improvement needs
- Developed training curriculum and materials including Web-Based Training (WBT) E-Learning, assisted users throughout testing and training, coordinated unit and integrated testing, and created and conducted test scripts
- Displayed strong collaboration and leadership skills, attention to detail and deadlines, and ability to multi-task and take ownership of projects while working effectively with individuals at all levels in the organization
- Implemented and provided Go-Live Support for HCMC Epic Ambulatory Optimization (CBT) Program for over 50 HCMC/HFA clinics
- Assessed impact of implementation strategies relating to workflows and operations
- Recognized by management for anticipating problems and presenting effective solutions/recommendations, team collaboration and cooperation, exceeding expectations, and consistently delivering outstanding results.
Systems Analyst III
Epic
01.2011 - 01.2017
- Demonstrate analytical, critical thinking, and conflict resolution skills, ability to multi-task and prioritize work/ responsibilities, flexibility to quickly adapt to change, and a strong aptitude to think strategically and tactically
Healthcare Specialist
01.2009 - 01.2011
Pharmacy Claims Billing
01.1999 - 01.2009
Education
Business / Computers / General
Studies College Coursework, St. Cloud State University
Skills
- Training
- Clinical Workflow Analysis
- Healthcare IT knowledge
- Epic certification
- Conflict resolution techniques
Accomplishments
- Certifications:
- EpicCare Ambulatory (Certification), Healthy Planets Analytics and Clinical Build Certification (Proficient), Multiple EMR badges, Willow Inpatient Certification (Proficient), and Medical Coding Certificate (MCTC/Hennepin Extension)
- Computer / Technical: Epic EHR (Clinic/Ambulatory, Hospital/Inpatient), ITSM, SQL, Practice Management, Project Management, Web/E-Learning, Workflow Analysis, Data Reporting, System Security, and Integrations
Timeline
Sr. Epic Analyst
Monument Health
01.2022 - 01.2023
Analyst
Epic, Hennepin County Medical Center
01.2017 - 01.2022
Systems Analyst III
Epic
01.2011 - 01.2017
Healthcare Specialist
01.2009 - 01.2011
Pharmacy Claims Billing
01.1999 - 01.2009
Business / Computers / General
Studies College Coursework, St. Cloud State University
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