Summary
Overview
Work History
Education
Skills
Timeline
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Nacoya Smith

Grovetown,GA

Summary

Experienced professional with 11 years in diverse roles, seeking a position as Unemployed. Proven track record in customer service and technical support, with strong skills in materials handling, inventory control, and warehouse operations. Demonstrates exceptional problem-solving abilities and a commitment to delivering outstanding client support.

Overview

13
13
years of professional experience

Work History

Assistant director

Busy bees
08.2023 - 11.2024
  • Oversaw daily operations and coordinated with department heads to ensure alignment with organizational goals, enhancing efficiency and productivity within the company.

In Home Expert

Asurion
07.2022 - 08.2023
  • Provide exceptional client support and improve operations by resolving technical issues and delivering personalized service.
  • Maintain a consistent attendance record, ensuring punctuality and reliability in all customer interactions.
  • Facilitate in-person tech support and device setup, including email configuration, app installation, and basic troubleshooting, to enhance customer connectivity.
  • Upsell additional products, such as Smart Home Support, to expand customer engagement and satisfaction.

Packer

Ferrara Candy Company
10.2021 - 06.2022
  • Executed quality control by examining containers, products, and materials, ensuring compliance with packing standards and removing defective items for appropriate handling.
  • Constructed and prepared packaging materials, including cartons and crates, using hand tools for secure product transportation and storage.
  • Recorded and labeled packing and product information accurately on forms and documents, facilitating efficient order processing and tracking.

Truck Loader/Unloader

Amazon Warehouse
01.2020 - 09.2021
  • Managed inventory processing by efficiently receiving, storing, and organizing products, ensuring timely and accurate order fulfillment.
  • Prepared and packed customer orders, maintaining quality standards and utilizing scanners for product barcode verification to enhance shipment accuracy.
  • Operated power industrial trucks, including forklifts and pallet drivers, to load and unload shipments, ensuring safe and efficient handling of goods.

PCA

Gracie Sims
03.2019 - 09.2020
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Administered medications as prescribed, preventing adverse reactions or complications.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Transported patients between rooms and appointments or testing locations.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

Material Handler

EZ GO
01.2018 - 02.2019
  • Ensured efficient production and distribution by accurately pulling orders from inventory, delivering necessary materials to production areas, and staging finished products for final distribution.
  • Maintained inventory integrity through precise identification, labeling, and stock recording, while effectively reporting shortages to prevent disruptions in production.

Cashier/Customer Service

Wendy's
03.2016 - 06.2017
  • Managed customer transactions by efficiently operating cash registers and ensuring accurate pricing of goods.
  • Processed payments, handling both cash and credit transactions with precision and attention to detail.

Paraprofessional

Anointed Hands Childcare
05.2012 - 04.2016
  • Monitored and ensured the safety and well-being of children, facilitating a secure and nurturing environment while parents were at work.
  • Developed and implemented creative activities, including craft projects, to enhance children's learning experiences and foster basic reading and alphabet skills.
  • Assisted in the recruitment, training, and supervision of teacher's aides to maintain high standards of childcare and operational efficiency.
  • Communicated effectively with parents, providing updates on children's behavior, addressing inquiries, and managing emergencies with appropriate care and professionalism.

Demolition Worker

S&S Construction
02.2012 - 08.2012
  • Assembled and dismantled scaffolding, secured work areas with plastic sheeting and duct tape, and positioned mobile decontamination units and portable air filtration systems to ensure safety and compliance with regulations.
  • Performed removal of hazardous materials such as asbestos, mold, or paint, utilizing tools like knives and scrapers, followed by meticulous cleanup and disposal, maintaining cleanliness and equipment readiness.

Education

High School Diploma or GED - undefined

Glenn Hills High School
Augusta, GA

Skills

  • Materials Handling
  • Pallet Jack
  • Warehouse Experience
  • Manufacturing
  • Warehouse Distribution
  • Inventory Control
  • Order Picking
  • Commercial Driving
  • QuickBooks
  • Customer Service
  • Shipping & Receiving
  • Upselling
  • Load & Unload
  • Technical Support
  • Delivery Driver Experience
  • Order Picker
  • Packaging
  • Assembly

Timeline

Assistant director

Busy bees
08.2023 - 11.2024

In Home Expert

Asurion
07.2022 - 08.2023

Packer

Ferrara Candy Company
10.2021 - 06.2022

Truck Loader/Unloader

Amazon Warehouse
01.2020 - 09.2021

PCA

Gracie Sims
03.2019 - 09.2020

Material Handler

EZ GO
01.2018 - 02.2019

Cashier/Customer Service

Wendy's
03.2016 - 06.2017

Paraprofessional

Anointed Hands Childcare
05.2012 - 04.2016

Demolition Worker

S&S Construction
02.2012 - 08.2012

High School Diploma or GED - undefined

Glenn Hills High School

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Nacoya Smith