JORDON DEMERS
Angier,NC
Summary
Hard-working, competitive individual that is resourceful when it comes to problem solving. Able to offer 10 of customer service experience as well as 8 years of labor experience. Proficient with the use of hand and power tools. Very detail-oriented, which enables the ability to complete tasks effectively the first time around. Committed to furthering knowledge within any job in order to be a valuable team member and an asset.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Facility Operator
Aqua
06.2023 - Current
- Maintain and operate the treatment of multiple wells and wastewater plants in accordance with state guidelines
- Enhanced facility efficiency by conducting regular maintenance checks and implementing necessary repairs
- Build work orders and order parts and materials through SAP Fiori application
- Replace, adjust, and maintain chemical pumps using information from data collection
- Contact contractors and manage completion of necessary operations
- Complete monthly reports to be reviewed by state agencies
- Experienced with creating expense reports for company provided credit card
- Perform daily testing of water to maintain state compliance
- Collect samples for laboratory testing for state compliance
- Streamlined operations for improved productivity by optimizing equipment usage and implementing effective scheduling practices.
- Managed inventory control, ordering supplies and maintaining accurate records to support uninterrupted facility operations
- Assisted in emergency preparedness planning, developing response protocols that ensured minimal disruption during crisis situations.
- Served as a key point of contact for employees regarding any facility-related concerns, fostering a positive work environment and promptly addressing issues as they arose
Store Manager
Fast Lube Plus
01.2022 - 06.2023
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Delegate responsibilities to employees resulting in efficient and exemplary task completion
- Monitor sales goals and adjust sales tactics accordingly to maximize profitability
- Give professional customer service reviews to upsell store services
- Count, order, and receive inventory on a weekly basis ensuring proper tracking of store stock
- Maintain workplace cleanliness and organization
- Improved customer satisfaction through staff training in customer service and product knowledge
Maintenance Technician
Fast Lube Plus
05.2016 - 01.2022
- Complete oil changes on light and heavy duty motor vehicles
- Perform coolant services, differential services, transmission flushes, brake fluid flushes, replace fuel and air filters, and other vehicle fluid maintenance
- Responsible for completing light duty vehicle brake replacement and tune-ups
- Perform North Carolina state inspections on vehicles
- Process credit card and cash transactions during ring out process.
- Improved equipment functionality by conducting regular maintenance checks and repairs
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns
- Elevated team morale by fostering open communication channels among colleagues during challenging situations
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations
Shift Supervisor
Rite Aid Pharmacy
01.2015 - 04.2016
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Pharmacy Technician
Rite Aid Pharmacy
01.2014 - 01.2015
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Cashier
Rite Aid Pharmacy
04.2012 - 01.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
High School Diploma -
Holly Springs High School
Holly Springs, NC2013
Associate of Arts -
Wake Technical Community College
Raleigh, NC05.2020
Skills
- Leadership and Supervision
- Parts Repair and Replacement
- Store Management Experience
- Inventory Control
- Employee Hiring and Training
- Microsoft Office
- Mathematics
- Plant Operations
- SAP Fiori
- Grounds Maintenance
Certification
Certificate in Accounting and Finance
Wake Tech Community College
C-Well Water Treatment Operator Certification
Grade-1 Wastewater Operator Certification
Timeline
Facility Operator
Aqua
06.2023 - Current
Store Manager
Fast Lube Plus
01.2022 - 06.2023
Maintenance Technician
Fast Lube Plus
05.2016 - 01.2022
Shift Supervisor
Rite Aid Pharmacy
01.2015 - 04.2016
Pharmacy Technician
Rite Aid Pharmacy
01.2014 - 01.2015
Cashier
Rite Aid Pharmacy
04.2012 - 01.2014
High School Diploma -
Holly Springs High School
Associate of Arts -
Wake Technical Community College
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