Nada El-Sarbali
Trenton
Summary
Organized and adaptable administrative professional with a strong background in healthcare support, human resources, and financial services. Over 3 years of experience managing schedules, coordinating operations, and supporting multidisciplinary teams in clinical and retail environments. Currently pursuing a Master's in Healthcare Management, with a focus on leadership, patient satisfaction, and operational excellence. Fluent in English, Arabic, and French with strong skills in process improvement, data analysis, and cross-functional communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Banker
TD Bank
12.2024 - Current
- Delivered high-level customer service and financial guidance to clients, ensuring compliance with federal and institutional regulations.
- Handled cash transactions and documentation with accuracy and confidentiality.
- Assisted clients in selecting products and services based on individual needs, improving satisfaction and retention.
- Contributed to branch revenue through upselling and meeting performance targets.
Administrator – Retail Operations
Macy's
08.2022 - Current
- Coordinated administrative functions across multiple departments including scheduling, staff support, and inventory control.
- Implemented workflow solutions that increased team efficiency and customer satisfaction.
- Tracked performance metrics and contributed to process improvements that enhanced service delivery.
- Supported HR in onboarding, timekeeping, and resolving employee concerns.
Human Resources Associate / Project Support
TASK Engineering Contractor
08.2020 - 05.2022
- Managed recruitment documentation, employee records, and HR-related data.
- Improved HR processes and analyzed staffing data to reduce turnover and boost productivity.
- Supported cross-departmental project coordination and maintained compliance with organizational policies.
Nutrition and Dietetics Intern
Clemenceau Medical Center
09.2021 - 03.2022
- Conducted daily nutritional assessments and managed dietary plans for inpatient and outpatient care.
- Collaborated with medical professionals to enhance patient recovery through dietary intervention.
- Applied evidence-based practices to meet complex patient dietary needs and monitored clinical progress.
Education
Master of Science - Master of Science in Healthcare Management
Thomas Edison State University
Trenton, NJ09-2025
Bachelor of Science - Bachelor of Science in Nutrition And Dietetics
Beirut Arab University
Beirut, LB07-2022
Skills
- Microsoft Excel (Intermediate–Advanced)
- Microsoft Word & PowerPoint
- EHR & Scheduling Systems (Athena, EPIC familiarity)
- ICD-10 Basics & Medical Coding Exposure
- Data Entry & Statistical Reporting
Certification
- CPR AED – Heartsaver, April 2024
- Digital Marketing Certificate – Chegg, 2023
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Timeline
Retail Banker
TD Bank
12.2024 - Current
Administrator – Retail Operations
Macy's
08.2022 - Current
Nutrition and Dietetics Intern
Clemenceau Medical Center
09.2021 - 03.2022
Human Resources Associate / Project Support
TASK Engineering Contractor
08.2020 - 05.2022
Master of Science - Master of Science in Healthcare Management
Thomas Edison State University
Bachelor of Science - Bachelor of Science in Nutrition And Dietetics
Beirut Arab University
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