Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nada El Jaouhari

Las Vegas,Nevada

Summary

Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management.

As well as, a skilled Executive assistant at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.

Overview

10
10
years of professional experience

Work History

Product Owner

Lucky Crepes Online Business
02.2019 - Current
  • Owned and prioritized product backlog.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
  • Created and managed social media campaigns to increase brand engagement.
  • Conducted market research to identify new opportunities and target markets.
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.

Executive Assistant to the Vice President

JMA LLC
12.2022 - 02.2023
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Handled incoming and outgoing mail, email and faxes.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Collaborated with team to translate series of documents from English to Arabic.

Call Center Specialist

Empower Retirement
04.2021 - 10.2022
  • Promoted available products and services to customers during service, account management, and order calls.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Responded to customer calls and emails to answer questions about products and services.

Sales & Marketing Agent

Wynn Las Vegas
01.2019 - 04.2021
  • Contributed to team objectives in fast-paced environment.
  • Negotiated prices, terms of sales and service agreements.
  • Contributed to event marketing, sales and brand promotion.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Kept detailed records of daily activities through an online customer database.

Social Media Manager

Telus International
08.2018 - 01.2019
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
  • Researched latest market trends and analyzed data to develop public relations strategies and tactics.

Administrative Assistant

Amazon
04.2015 - 06.2018
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Hostess

McDonald's Restaurant
11.2013 - 03.2015
  • Answered phone calls to take orders, give information and document reservations.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Accommodated special seating requests for guests to enhance satisfaction.

Education

Bachelor of Science - Business Administration And Management

ISTA
Morocco
05.2018

High School Diploma -

Les Orangers
Morocco
07.2015

Skills

  • Time Management
  • Conflict Management
  • Social Media Knowledge
  • Employee Training
  • Proper Phone Etiquette
  • Office Supplies and Inventory
  • Executive Support
  • Schedule Management
  • Office Administration
  • Filing
  • QuickBooks Expertise
  • Office Procedures

Languages

Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary

Timeline

Executive Assistant to the Vice President

JMA LLC
12.2022 - 02.2023

Call Center Specialist

Empower Retirement
04.2021 - 10.2022

Product Owner

Lucky Crepes Online Business
02.2019 - Current

Sales & Marketing Agent

Wynn Las Vegas
01.2019 - 04.2021

Social Media Manager

Telus International
08.2018 - 01.2019

Administrative Assistant

Amazon
04.2015 - 06.2018

Hostess

McDonald's Restaurant
11.2013 - 03.2015

Bachelor of Science - Business Administration And Management

ISTA

High School Diploma -

Les Orangers

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Nada El Jaouhari