Nada Elkushawi
Plymouth,USA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Graco, INC
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Validating customers Orders
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Administrative Assistant
American General Merchandise
01.2023 - 04.2024
- Schedules meetings and greeting and directing office visitors to designated meeting areas and building spreadsheets or presentations for leadership
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc
- Completes operational requirements by scheduling and assigning administrative projects and expediting work results
- Answers phone calls and emails
Operations Officer
Institute of Banking Studies
07.2014 - 12.2021
- Involve planning and supervising all the operational functions of a company
- Responsible for all administrative functions, including operations, management, process improvement, identifying various compliance issues and strategic planning and development in the Company
- Oversee Operational Procedures
- Ensuring that their organization's daily activities run smoothly
Secretary
Fahad Al-Humaidhi Office (Realty)
08.2012 - 06.2014
- In charge of customers' calls
- Preparing Meetings & recording meeting notes
- Customer Care
- Managing Files & documents
- Typing Reports, letters in Arabic & English
- Data Entry
Customer Service
New Horizons (Computer Learning Centers)
10.2008 - 01.2010
- Guidance and assistance to the visitors
- In charge of customers' calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Doing daily reports which contain the number of Callers & Visitors of the day
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Provide accurate, valid and complete information by using the right methods/tools
- Identify and assess customers' needs to achieve satisfaction
Secretary, Marketing
QualityNet for General Trading & Constructions
09.2006 - 09.2008
- Managing official documents for management
- Manage incoming phone calls and follow-up with the customers after their Internet installations
- Typing Reports, letters & proposals in Arabic & English
- Coordinating between the customers & the technicians to manage their Internet installations
- Promoting QualityNet products (Internet offers.)
- Generate sales leads
Education
Business Administration -
Arab Open University
06.2018
Diploma in Marketing & Public Relations -
New Horizons Center
11.2004
Skills
- Proficient human relation skills
- Ability to work under pressure
- Organizational skills
- Teamwork
- Cooperative
- Hard worker
- Patient
- Public speaking
- Presentation skills
- Formal writing skills
- Microsoft Office
- Art programs (Photoshop)
- Internet communications
- Touch typing
- Devise and Implement Innovative Strategies
- Manage Available Resources
- Communicate Operations Performance
- Review Market and Regulatory Developments
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Graco, INC
04.2024 - Current
Administrative Assistant
American General Merchandise
01.2023 - 04.2024
Operations Officer
Institute of Banking Studies
07.2014 - 12.2021
Secretary
Fahad Al-Humaidhi Office (Realty)
08.2012 - 06.2014
Customer Service
New Horizons (Computer Learning Centers)
10.2008 - 01.2010
Secretary, Marketing
QualityNet for General Trading & Constructions
09.2006 - 09.2008
Diploma in Marketing & Public Relations -
New Horizons Center
Business Administration -
Arab Open University
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