Nada Gover
San Antonio,TX
Summary
Dynamic and results-oriented professional with a proven track record of exceeding performance goals and driving operational success. Adept at leveraging analytical skills and a collaborative approach to solve complex problems and improve processes. Recognized for exceptional communication abilities, fostering positive relationships across organizational levels. Committed to continuous learning and development, ready to bring a wealth of experience to diverse roles in any forward-thinking organization.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Licensed Auto Adjuster
Allcat Claims Service on behalf of USAA
San Antonio, TX
05.2023 - Current
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Negotiated settlements with claimants when appropriate.
- Managed multiple cases simultaneously while meeting established deadlines.
- Maintained up-to-date knowledge of relevant legal statutes governing automobile insurance claims.
- Processed payments according to terms outlined in policy contracts.
- Researched and verified insurance policy coverage.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Assisted attorneys in claimant defense if claim is contested.
- Maintain quality standards by reviewing claims while working off project list.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
Grocery Store Owner
Nada Food Mart
San Antonio, TX
02.2013 - 02.2016
- Developed strategies to increase sales and improve profitability.
- Managed financial activities such as budgeting, forecasting, cash flow management, and accounting.
- Ensured compliance with all local health codes and safety regulations in the store.
- Collaborated with vendors to negotiate pricing for products purchased by the store.
- Implemented cost-saving measures throughout the business while maintaining high standards of quality service.
- Provided leadership support during times of transition within the organization.
- Supervised day-to-day operations of the grocery store, including stocking shelves, hiring and training staff, and resolving customer complaints.
General Manager
TMX Finance of Texas
San Antonio, TX
01.2011 - 03.2013
- Developed and implemented effective financial planning strategies to ensure the smooth running of operations.
- Analyzed financial data to identify potential cost savings opportunities and areas for improvement.
- Prepared monthly, quarterly, and annual reports on financial performance and projections.
- Monitored internal controls in order to ensure accuracy of reporting and compliance with applicable laws and regulations.
- Managed accounts payable and receivable activities including invoice processing and payments.
- Approved and qualified applications for financing, closed sales contracts while complying with state laws.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
General Manager
Eve's Beauty Store
Cedar Hill, TX
04.2009 - 01.2011
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Built and maintained loyal, long-term customer relationships through effective account management.
General Manager
Exxon On The Run
Greenville, TX
03.2007 - 03.2009
- Directed, coordinated and supervised staff activities to ensure adherence to established policies and procedures.
- Monitored staff performance and provided feedback, coaching and counseling to improve job performance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Executive Manager
Diazo Export
Cassablanca, Morrocco
05.2000 - 05.2005
- Developed sales strategies to increase export opportunities.
- Managed logistics issues related to international shipments, including customs clearance, insurance and freight forwarding.
- Created reports on export sales performance and presented them to senior management.
- Reviewed customer feedback from international markets and implemented changes accordingly.
- Ensured compliance with all applicable laws and regulations related to exporting goods internationally.
- Maintained detailed records of all exports transactions, including invoices, purchase orders, shipping documents.
- Analyzed letter of credit and documentation to comply with government regulations.
- Coordinated transportation activities, developed transportation relationships and monitored transport costs to facilitate smooth transportation actions.
Law Specialist
Bassamat and Laraqui Law Firm
Cassablanca, Morrocco
2019 - 2023
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Conducted research on relevant laws, regulations, judicial decisions, and legal articles.
- Assisted in the preparation of legal arguments and memoranda of law.
- Maintained client files according to established protocols.
- Collaborated with attorneys in all stages of litigation process.
- Drafted discovery responses including interrogatories and requests for production of documents.
- Advised clients on procedural matters related to their cases.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Reviewed legal documents for accuracy and completeness.
- Drafted pleadings, motions, discovery requests, subpoenas and other court filings.
- Reviewed briefs, memoranda of law and other documents for accuracy prior to submission to the court.
- Participated in client interviews, observed questioning process and documented information.
Education
Master of Science -
Hassan II University of Casablanc
Casa Blanca, NM05-2021
Bachelor of Science - Private Law
Hassan II University
Casa Blanca, NM05-2019
International Degree (BTS) - Management Assistance For SMEs And SMIs
Lyon CRESPA School of Sciences-U Lyon
Lyon05-2000
Associate of Applied Science - Business Management
Haute Etudes De Management (HEM)
Casa Blanca, NM05-1998
High School Diploma -
Experimental Sciences in Cassablanca
Casablanca, Morrocco05-1997
Some College (No Degree) - Science In General
Richland College
Dallas, ORSkills
- Supervision and leadership
- Conflict Resolution
- Self-Directed
- Time Management
- Social Perceptiveness
- Analytical and Critical Thinking
- Data Entry
- Project Planning
- Research
- Friendly, Positive Attitude
Accomplishments
- Employee of the month for production and quality consequetivley
Certification
- P&C Adjuster's license in all United States with the exclusion of New York & Hawaii
Languages
English
Professional
Arabic
Professional
French
Professional
Spanish
Limited
Timeline
Licensed Auto Adjuster
Allcat Claims Service on behalf of USAA
05.2023 - Current
Grocery Store Owner
Nada Food Mart
02.2013 - 02.2016
General Manager
TMX Finance of Texas
01.2011 - 03.2013
General Manager
Eve's Beauty Store
04.2009 - 01.2011
General Manager
Exxon On The Run
03.2007 - 03.2009
Executive Manager
Diazo Export
05.2000 - 05.2005
Law Specialist
Bassamat and Laraqui Law Firm
2019 - 2023
Master of Science -
Hassan II University of Casablanc
Bachelor of Science - Private Law
Hassan II University
International Degree (BTS) - Management Assistance For SMEs And SMIs
Lyon CRESPA School of Sciences-U Lyon
Associate of Applied Science - Business Management
Haute Etudes De Management (HEM)
High School Diploma -
Experimental Sciences in Cassablanca
Some College (No Degree) - Science In General
Richland College
- P&C Adjuster's license in all United States with the exclusion of New York & Hawaii
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