Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
Languages
Personal Information
Volunteer Work
Timeline
Generic

NADA LAASSIRI

Mission Viejo,CA

Summary

Experienced professional with a strong track record across various industries and countries. Demonstrated ability to lead teams, optimize processes, and enhance customer satisfaction. Recognized for effective communication and a proactive approach to problem-solving. Proven success in high-pressure environments, showcasing adaptability and a commitment to excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Freelance Translator

Freelance Translator
Mission Viejo, USA
10.2023 - Current
  • Deliver accurate translations across Dutch↔Arabic↔English.
  • Proofread and edit content for clarity, consistency and quality.
  • Manage multiple projects independently, meeting tight deadlines.
  • Work directly with clients to provide tailored translation solutions.

Operations Supervisor

Monkey Town
Amersfoort, Netherlands
09.2021 - 08.2023
  • Trained and mentored staff across all departments, fostering teamwork and ensuring top-notch customer service.
  • Handled customer concerns and complaints, turning challenging situations into positive experiences.
  • Oversaw daily operations, including hygiene, safety and administrative tasks such as supplier communications and inventory management.
  • Managed stock levels, placed orders and maintained strong supplier relationships.
  • Led team meetings focused on improving customer experience, archiving sales goals and supporting staff development.

Gas Station / Restaurant Associate

Esso
Nijkerk, Netherlands
06.2019 - 07.2021
  • Managed daily cash handling, counted register totals and secured funds in the safe, ensuring accuracy and compliance with security procedures.
  • Maintained safety and security of the entire station, monitoring premises and following safety protocols.
  • Prepared both hot and cold food items for the restaurant, maintaining high quality and hygiene standards.
  • Occasionally managed the entire gas station and restaurant operations solo, demonstrating strong multitasking and leadership skills.

Education

Secretarieel medewerker, MBO - Intermediate Vocational Education - Exetutive Secretary / Administrative Assistant

Amersfoort
Amersfoort, the Netherlands
01.2018

Zorg en welzijn - Intermediate Vocational Education - Health and Social Care

ROC Horizon college
Alkmaar, the Netherlands
01.2015

Vmbo theoretische leerweg - Pre-Vocal Secundary Education (Theoretical Program)

Jan Arentsz
Alkmaar, the Netherlands
01.2013

Skills

  • Project management
  • MS Word & Excel
  • Multitasking
  • Customer Service
  • Attention to Detail
  • Team Leadership
  • Teamwork
  • Interpersonal Skills
  • Social Skills
  • Cash handling
  • Food safety
  • Customer relationship management
  • Conflict resolution

Certification

  • BHV (Company Emergency Response Training), 2021, Certified in emergency response, including first aid, fire safety and evacuation procedures to ensure workplace safety.
  • Business English B1, 2020, English - Intermediate B1 - Business Communication

Extracurricular Activities

Event Host / Guest Relations, Dubai Expo 2020

Organized and supported events, ensuring smooth operations and positive experiences. 

Guided guests to appropriate locations and maintaining professionalism and excellent service.

Coordinated with event teams to support logistics and scheduling.

Managed reception tasks, phone calls, reservations and positive experiences. 

Languages

  • Dutch
  • English
  • Arabic
  • Spanish
  • German

Personal Information

  • Date of Birth: 01/19/98
  • Nationality: Dutch

Volunteer Work

Cultural Exchange and Arts, 2019

Cultural and educational exchange program in Panama, Supported indigenous community participation in education by assisting teachers with English lessons for youth and adults.

Conducted classes and programs in computer skills, including Microsoft Word, Excel and PowerPoint.

Prepared lesson materials and managed classroom resources.

Led and facilitated workshops for children, ensuring engaging and educational activities.

Timeline

Freelance Translator

Freelance Translator
10.2023 - Current

Operations Supervisor

Monkey Town
09.2021 - 08.2023

Gas Station / Restaurant Associate

Esso
06.2019 - 07.2021

Secretarieel medewerker, MBO - Intermediate Vocational Education - Exetutive Secretary / Administrative Assistant

Amersfoort

Zorg en welzijn - Intermediate Vocational Education - Health and Social Care

ROC Horizon college

Vmbo theoretische leerweg - Pre-Vocal Secundary Education (Theoretical Program)

Jan Arentsz

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