Hi, I’m
Nada Mertz
Grand Blanc,MI
Summary
Dedicated professional providing skills to prioritize and multi-task in fast-paced working environment with a smile. Successfully works as part of team to reach personal and business goals. Known for efficiently handling escalated customer support issues. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
20
years of professional experience
Work History
Appealing Vinyl DesignsGrand Blanc, MI
Business Manager
09.2015 - Current
Job overview
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
St. Mary Physical Therapy
Marketing & Public Relations Director/ Manager
12.2013 - 08.2014
Job overview
- Marketed to physicians, lawyers and case managers to increase database referrals.
- Managed graphic designers' projects for media/marketing material.
- Ensured that each clinic has the knowledge and training to maintain patient database.
- Managed team work schedules weekly
- Resolved team issues accordingly.
Michigan First Credit
Executive Assistant
11.2007 - 12.2011
Job overview
- Supported the CEO, Scheduled executive appointments/meetings.
- Assisted members with any concerns/issues.
- Recorded minutes in all executive/ board meetings including, managed/ updated board of director website (e-Boardroom)
- Managed all forms of correspondence on behalf of executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Managed all travel arrangements.
- Supported Board of Directors
Northeast Macomb Urgent Care
Office Manager
03.2011 - 10.2011
Job overview
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed all forms correspondence.
- Sustained impeccable office organization to support efficiency, professionalism and performance objectives.
MEA TV & RadioSouthfield, MI
Marketing Director
01.2003 - 10.2007
Job overview
- Managed a team of five sales representatives and generating media accounts for TV Radio and Interviewed candidates.
- Managed TV production and radio team.
- Trained sales representatives.
- Generated a high volume of corporate accounts and meeting quota every month.
Education
Wayne State University
Bachelors of Science
05.2001
Skills
- Administrative
- Problem Solving/Troubleshooting
- Data Entry
- Verbal and Written Communication
- Very Proactive
- Customer Service
- Calendar Management
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Advanced Microsoft Office Suite
- Inventory Systems
- Languages: Fluent in Arabic and Chaldean
Timeline
Business Manager
Appealing Vinyl Designs
09.2015 - Current
Marketing & Public Relations Director/ Manager
St. Mary Physical Therapy
12.2013 - 08.2014
Office Manager
Northeast Macomb Urgent Care
03.2011 - 10.2011
Executive Assistant
Michigan First Credit
11.2007 - 12.2011
Marketing Director
MEA TV & Radio
01.2003 - 10.2007
Wayne State University
Bachelors of Science
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