Nada Vukas
Saint John,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Specialist
Platinum Acquisitions Inc.
08.2018 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered high volume of customer emails requesting order and technical product assistance.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions via phone call and email.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
York Community High School
Elmhurst, ILEarly Childhood Education
College of DuPage
Glen Ellyn, ILEarly Childhood Education
Kishwaukee College
Malta, ILSkills
- Call Volume and Quality Metrics
- Quality Assurance Evaluation
- Loyalty Programs
- Customer Account Management
- Order and Refund Processing
- Customer Retention Strategies
- Customer Relationship Management
- Investigate Claims
Timeline
Customer Service Representative Specialist
Platinum Acquisitions Inc.
08.2018 - Current
High School Diploma -
York Community High School
Early Childhood Education
College of DuPage
Early Childhood Education
Kishwaukee College
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