J’Nada Williams

- Maintained confidentiality and adhered to professional ethics.
- Organized job fairs to promote employment for program participants.
- Collaborated with departments to support program development and client activities.
- Trained new employees on company policies and procedures.
- Counseled clients on community resources to meet their needs.
- Enhanced communication among clients, support networks, and agencies.
- Managed administrative tasks to meet board and management objectives.
- Assessed service delivery challenges in the Huntsville-Madison area.
- Prepared and presented case reports to stakeholders and management.
- Educated clients and families about their rights and resources.
- Communicated with community groups about programs and policies.
- Researched community needs to shape program goals and managed fundraising and public relations activities.
- Developed benchmarks to measure progress toward organizational goals.
- Coordinated transportation for clients without reliable access.
- Participated in team meetings and training sessions to improve effectiveness.
- Assisted clients with goal-setting and self-care education.
- Maintained relationships with community resources.
- Evaluated instructional materials, and assisted with budgeting for vocational programs.
- Implemented strategies to improve retention rates, and coordinated client orientations.
- Observed teaching methods to identify areas for improvement.

- Prepared patients for self-management and decision-making responsibilities.

- Responded promptly to inquiries from clients regarding their rights under applicable laws.

- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.

- Reviewed applications and documents for accuracy and completeness.

- Worked closely with disabled individuals or those experiencing poverty to locate helpful financial resources and community programs.

- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

• Aids consumers with disabilities in finding gainful, enjoyable experiences in the community
• Keep records and document monthly progress reports
• Tracks individual progress and outcomes quarterly
• Ability to organize workload, accomplish goals, and aim to meet deadlines
• Cultivates and supports working partnerships with employers in the community
• Implements Individualized Plans for Community Experiences with Consumers
• Ability to communicate with people from diverse socio-economic backgrounds and use practical interpersonal and teamwork skills when working with various people and situations.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Assessed company operations for compliance with safety standards.
• Monitored operations and reviewed records and metrics to understand company performance.
• Maintained positive working relationship with fellow staff and management.
• Analyzed key performance indicators to identify effective strategies.
• Assisted with event planning, support and execution of virtual and in-person engagements.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Utilized various software and tools to streamline processes and optimize performance.

• Ensured that each customer received outstanding service by providing a friendly environment
• Maintained accurate balance of cash drawer and receipts, promoted weekly deals, maintained orderly appearance of cash rack and supplies stocked, and completed all other tasks assigned by the manager.
• Surpassed sales goals through implementation of successful marketing strategies.
• Used upselling techniques to increase spending per customer.
• Mentored junior team members and managed employee relationships.
• Liaised between customers and retail buyers to expedite orders and meet customer demands.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Followed communication procedures, guidelines and policies.
• Researched answers to customer inquiries to provide accurate information.
• Updated system with order specifics and customer details, preferences, and billing information.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.

• Worked diligently with the supervisor to run programs smoothly.
• Utilized highly effective verbal and written communication skills.
• Routinely attended networking meetings to collaborate with other professionals.
• Responsible for the official documentation of minutes of meetings for records.
• Cultivates and supports working partnerships with organizations in the community.
• Presenting a volunteer of the City of Huntsville, the Civic Engagement Academy.
• Internship Article: https://cityblog.huntsvilleal.gov/am-grad-talks-diversity-equity-inclusion-at-city-of
• Helped maintain applicant tracking systems and recruiting metrics.
• Assessed company operations for compliance with safety standards.
• Monitored operations and reviewed records and metrics to understand company performance.
• Maintained positive working relationship with fellow staff and management.
• Analyzed key performance indicators to identify effective strategies.
• Assisted with event planning, support and execution of virtual and in-person engagements.
• Worked closely with human resources to support employee management and organizational planning.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.