Na'Daja Mason
Hammond,Indiana
Summary
A hardworking and reliable team player focused on going above and beyond to support the team, serve customers and maintain a positive work ethic. Trained in management and offering top-notch communication abilities. Motivated to continue to learn and grow with staff and guests to provide a better working environment.
Overview
6
6
years of professional experience
Work History
Lead Cashier, Maintenance, Deli Production
Pilot Flying J
08.2018 - 11.2022
- Cultivated pleasant and cooperative work environment for cashiers
- Boosted team success by working well with all members and cross training in different positions and departments
- Assisted cashiers in balancing cash tills at close of shift
- Stayed on top of policy changes and promotions to better serve customers with current information
- Scheduled breaks for cashiers during shifts and timed returns to maintain coverage
- Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations
- Solved complaints by customers and issued credits for returned merchandise
- Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items
- Engaged customers and built connections using a positive, upbeat attitude
- Helped managers improve area operations by sharing customer feedback and contributing new ideas
- Guided visitors to staff members and business locations with warm, personable approach
- Filed records to keep system efficient and information organized
- Kept inventory levels optimized and supplies organized for forecasted demands
- Satisfied customers every day with fast, friendly, and knowledgeable support for operational needs
- Ordered, organized, and rotated supplies
- Taught junior employees how to perform tasks such as properly greeting guests and maintaining a safe environment for staff
- Worked with managers to address problems such as attendance and ways to boost our sale marketing
- Taught new employees important procedures such as what to do in case of emergencies and how to handle awkward situations
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Helped resolve problems such as work ethics and communication skills by carefully collecting information and developing knowledgeable solutions
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Sanitized restrooms and showers using cleaning chemicals provided by the company to reduce the spread of germs.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Replaced pumps, nozzles and outdoor trash bins.
- Safely and effectively handled wide range of cleaning products and solutions.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed routine maintenance checklist.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Opened new inventory and rotated stock by dates to maintain freshness.
Store Associate
Luke's Gas Station
01.2023 - 07.2023
- Worked closely with management to learn how to properly keep the store operating smoothly.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Maintained tidy and organized store to comply with cleanliness standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color. Stocked inside cooler/ freezer for cold merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked effectively in fast-paced environments.
Rehabilitation Aide
Athletico Physical Therapy
08.2023 - Current
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Improved patient outcomes by assisting therapists in implementing customized rehabilitation plans.
- Promoted a positive atmosphere within the facility by actively engaging with patients, families, staff members, and other healthcare professionals.
- Streamlined documentation processes for efficient record-keeping and easier access to patient information.
- Cultivated strong relationships with patients and caregivers, fostering trust and open communication throughout the rehab process.
- Enhanced patient comfort during therapy sessions with attentive care and consistent communication.
- Contributed to successful team collaboration by providing timely updates on patient progress and concerns.
- Observed patients awaiting therapy or transportation to note needs and handle situations appropriately.
- Documented each patient case with updates in computer system.
- Increased patient satisfaction by maintaining a clean, organized, and safe therapy environment.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Communicated with physicians to provide updates on patient care.
- Provided hot-cold packs placement, or electrical stimulation under direction of physical therapist.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Increased therapy session availability by assisting with onboarding of new rehabilitation aides.
- Improved patient satisfaction by ensuring responsive and empathetic approach to care.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Education
SOME COLLEGE - MEDICAL ASSISTANCE
Brightwood College
Hammond, IndianaHIGH SCHOOL DIPLOMA -
Oliver P. Morton High School
Hammond, IN06.2018
Skills
- Retail operations
- Schedule coordination
- Customer service excellence
- Restock products
- Verbal communication
- Multitasking
- Problem-solving
- Attention to detail
- Maintenance
- Cash handling
- Office tasks
- Patient preparation
Languages
English
Full Professional
Timeline
Rehabilitation Aide
Athletico Physical Therapy
08.2023 - Current
Store Associate
Luke's Gas Station
01.2023 - 07.2023
Lead Cashier, Maintenance, Deli Production
Pilot Flying J
08.2018 - 11.2022
HIGH SCHOOL DIPLOMA -
Oliver P. Morton High School
SOME COLLEGE - MEDICAL ASSISTANCE
Brightwood College
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