Na'Darius Lawrence
Stone Mountain,GA
Summary
Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.
Overview
7
7
years of professional experience
Work History
Auto Claims Adjuster
State Farm Mutual Insurance
11.2022 - Current
- Kept current on insurance regulations, laws, policies and procedures.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Analyzed complex data and prepared accurate and comprehensive reports for clients.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with strong work ethics.
- Evaluated and investigated over hundred's of auto claims in 2023 and decided whether insurer should pay claim
Administrative Assistant
Kaiser Permanente
02.2021 - 09.2022
- Perform general office duties of admin alongside Customer Service
- Office support duties; scanning documents
- Updating documents aids in resolving operational and administrative problems
- Provided support with responding to outbound correspondence and distributing departmental mail
- Compiled/analyzed data and create reports and presentations
- Understands the organization to be able to connect to the right persons to solve issues
- Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries promptly Entered client's data by inputting alphabetic and numeric information into MS Excel database
- Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services
- Document according to the procedure
- Assist department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention, and making return contact as warranted.
Site Manager
Extra Space Storage
03.2019 - 07.2022
- Develop customer relationships by identifying their storage needs and providing solutions
- Improve sales objectives through unit rentals, unit insurance, and moving supplies
- Handle cash and balance receipts, pursue collections, post payments, and process daily bank deposits
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service
- Started as an Assistant Manager and made a clear path for the Site Manager title within 6 months of being with company.
General Manager
Krystal Company
04.2017 - 02.2020
- Ensure restaurant team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
- Plan and delegate shift assignments including communicating expectations and adjusting as needed
- Maintain appropriate restaurant staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
- Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Krystal guidelines, policies, and procedures
- Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.
Education
Business Management -
Oklahoma Panhandle State University
Goodwell, Oklahoma11.2023
High School -
Graduation Achievement Charter High School
Atlanta, GA05.2018
Skills
- Organizational Skills
- Active Listening
- Organization and Time Management
- Attention to Detail
- Interpersonal Communication
- Calm Under Pressure
- Team building
- Critical Thinking
Languages
English
Hobbies and Interests
- Interest
- Achievements/Tasks
Projects
Dental Assistant Courses, 01/2022 until 08/2022, Completed the proper training and received my certification to be an dental assistant
Timeline
Auto Claims Adjuster
State Farm Mutual Insurance
11.2022 - Current
Administrative Assistant
Kaiser Permanente
02.2021 - 09.2022
Site Manager
Extra Space Storage
03.2019 - 07.2022
General Manager
Krystal Company
04.2017 - 02.2020
Business Management -
Oklahoma Panhandle State University
High School -
Graduation Achievement Charter High School