Nadayah Smith
Irvington,NJ
Summary
Adept at enhancing passenger experiences and ensuring safety, my tenure at Prospect Airport Services honed my skills in FAA regulations and customer service. Leveraging strong work ethic and effective communication, I consistently met company standards, contributing to improved efficiency and passenger satisfaction. My background also includes diverse roles that further developed my multitasking abilities and professionalism.
Overview
14
14
years of professional experience
Work History
Cabin Agent
Prospect Airport Services
05.2021 - Current
- Managed sales transactions for duty-free items efficiently, maintaining detailed records of purchases made during flights.
- Loaded inventory of supplies onto cabin service truck and unloaded unused supplies after flight arrival.
- Participated in ongoing training programs to remain current on industry best practices and maintain top-notch service standards.
- Prevented spread of hazardous waste and blood-borne pathogens by following universal control procedures.
- Contributed to on-time departures by efficiently completing boarding procedures and assisting with baggage stowage.
- Cleaned aircraft to prevent build-up of debris and grime .
- Created a welcoming atmosphere for passengers upon boarding, offering assistance with seating arrangements and carry-on luggage placement.
- Inspected aircraft post-flight to identify lost items such as sunglasses, purses or cell phones and returned items to passengers or crew.
- Complied with TSA, FAA and corporate regulations to maximize personnel and passenger safety.
- Ensured safety standards were met by conducting thorough pre-flight cabin inspections and equipment checks.
- Cleaned and sanitized aircraft lavatories to meet company standards.
Zori’s Lipilicious
Self Employed Services
03.2020 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Housekeeper
Saint Barnabas Medical Center
08.2017 - 03.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
City Carrier Assistant
USPS
07.2015 - 08.2017
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
Teacher's Assistant
Three Stages Learning Center
02.2013 - 07.2015
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
Janitorial Assistant
ERMC Cleaning Company
08.2011 - 02.2014
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Improved overall appearance of the facility with thorough dusting and polishing procedures.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Promoted safety by promptly addressing spills and other potential hazards.
Customer Service Representative
Sonia
06.2010 - 08.2012
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Diploma - General Education
Irvington High School
Irvington, NJ06.2010
Skills
- Strong Work Ethic
- Passenger Assistance
- Baggage handling
- First Aid Training
- Customer Service
- Cleanliness and sanitation
- Safety Procedures
- Hospitality service expertise
- First Aid
- FAA Regulations
- Cabin searches
- Aircraft Restocking
- Multitasking
- Excellent Communication
- Active Listening
- Effective Communication
- Task Prioritization
- Self Motivation
- Goal Setting
- Professionalism
Timeline
Cabin Agent
Prospect Airport Services
05.2021 - Current
Zori’s Lipilicious
Self Employed Services
03.2020 - 05.2021
Housekeeper
Saint Barnabas Medical Center
08.2017 - 03.2020
City Carrier Assistant
USPS
07.2015 - 08.2017
Teacher's Assistant
Three Stages Learning Center
02.2013 - 07.2015
Janitorial Assistant
ERMC Cleaning Company
08.2011 - 02.2014
Customer Service Representative
Sonia
06.2010 - 08.2012
Diploma - General Education
Irvington High School
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