Nadiya Ilchuk

In 2015 I stared in tracking position worked till 2018 I did the following

• Maintained strong relationships with carriers and third-party logistics providers, leading to more effective collaboration during issue resolution efforts.
• Entered shipping information into computer system and estimated freight and postal rates.
• Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
• Observed and tracked consignments to verify timely deliveries.
• Answering phone calls and emails from clients, carriers and driver and helping resolving the issues.

Become a senior customer service representative in 2019

• Communicated with customers to assess satisfaction with products and services received.
• Developed and maintain operational guidelines for staff.
• Reported issues to higher management with great detail.

2021 become a operations manager

• Developed and implemented strategies to maximize customer satisfaction.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.