Summary
Overview
Work History
Education
Skills
Timeline
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Nadeem Dahduli

Summary

Dynamic and experienced client success professional with a robust background in facilitating workshops, managing B2B relationships, and resolving technical issues. Proven track record of enhancing customer engagement and satisfaction. Seeking to leverage expertise in client management and technical problem-solving to contribute to Gartner's Client Success team.

Overview

5
5
years of professional experience

Work History

Customer Care Specialist

UWorld
10.2023 - Current
  • Technical Problem Solving: Actively manage and resolve technical issues for B2B customers, enhancing system reliability and user satisfaction. Regularly troubleshoot complex problems, reducing resolution time by 30%.
  • Client Relationship Management: Serve as the primary point of contact for B2B clients, ensuring all their technical needs are met and advocating for client requests within the organization.
  • Sales Collaboration: Work closely with the sales team to transition new clients smoothly, ensuring they understand the full range of products and services. Assist in developing upsell opportunities by identifying client needs that align with additional service offerings.

Creative Pro

Apple
10.2019 - 10.2023
  • Led over 500 workshops annually for customers and B2B clients, focusing on the practical applications of Apple’s software and hardware in business environments.
  • Supported the business team in cultivating new B2B relationships and maintaining high retention rates.
  • Tailored training materials and presentations to meet the diverse needs of participants, ensuring a high level of engagement and learning outcomes.
  • Assisted in designing visuals for workshops and for employee trainings.

Education

BA - Arts & Technology

University of Texas at Dallas
Richardson, Texas

Skills

  • Client Relationship Management: Expert in nurturing and growing B2B customer relationships, with a focus on long-term client success
  • Technical Support & Troubleshooting
  • Effective Communication: Proficient in conveying complex information clearly and persuasively to diverse audiences, including senior C-level executives and junior professionals
  • Collaboration & Teamwork: Proven ability to work effectively with cross-functional teams, enhancing group productivity and project success
  • Client Onboarding: Experienced in introducing new clients to company services and guiding them to full utilization of subscribed products

Timeline

Customer Care Specialist

UWorld
10.2023 - Current

Creative Pro

Apple
10.2019 - 10.2023

BA - Arts & Technology

University of Texas at Dallas

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Nadeem Dahduli