Nadeem Rafique

- Providing legal interpretation in an OPI platform

- Provided accurate and timely interpretation services in Urdu, Punjabi and Hindi for meetings, conferences, medical, and events,

- Delivered consecutive and simultaneously interpretation services for clients in various sectors including healthcare, business, courts and immigration.

- Adapted communication style to meet the needs of different audiences, ensuring clarity and accuracy.

- Interpret all messages accurately and completely without adding, omitting or substituting

• Managing room assignments and room availability
• Handling guest payments and processing credit card transactions
• Answering phone calls and responding to emails
• Provide information about the hotel and local areas to the guests
• Handling guest requests such as room service
• Maintain accurate guest records and reservations in the hotel's computer system
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Ensuring that the front desk, lobby areas are clean and presentable
• Handling wake up calls
• Handling lost and found items
• Coordination with other hotel staff to ensure smooth operations
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Reconciled end-of-day reports to determine accurate billing and payment processing.

• Test iPhone using REV2 machine to see if all features are working
• Manual testing on iPhones
• Work on Trade-in phones by customers to check if there are any issues

• Process product returns from customers / retailers
• Experience with several projects including AOS, 75, 76, 77 and PO's
• Floated to other areas such as shipping and receiving products

• Supervise dual Marriott properties (Springhill suites and Courtyard)
• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Scheduled and assigned daily work and activities for team members.
• Collaborating with other hotel departments to ensure a smooth and seamless guest experience
• Handling A/P by coding invoices using Webvue software for payments to vendors
• Handling A/R by processing batches after receiving payment
• Manage inventory on a weekly basis
• Staying informed of hotel promotions and special events and sharing the information with the guests
• Ensuring compliance with Marriott's policies and procedures

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Experience with airline crew check-ins
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