NADEEM TAJUDDIN
Summary
Accomplished manager with 21 years of managerial experience skilled at building an atmosphere of collaboration and performance excellence Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
TJ MAXX
02.2022 - Current
- Trained store staff by reviewing and revising sales training materials, delivering training sessions, reviewing job performance and coaching needs and developing and implementing new product training
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Attracted customers by originating display ideas, following display suggestions or schedules, constructing or assembling prefabricated display materials, and creating merchandise displays on the sales floor
- Promoted sales by demonstrating merchandise and products to customers
- Prepared reports by collecting, analyzing, and summarizing information
- Delivered quality service by establishing and enforcing organization standards
- Built and maintained a positive work environment for all associates
- Managed employee schedules and conducted performance reviews
- Effectively delegated and managed the team
- Maintained compliance with corporate communications by overseeing preparation of merchandise, displays and presentations
- Coordinated merchandise replenishment and the flow of merchandise from the stock room to the sales floor
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Substituted as lead manager in the absence of the store manager
General Manager
Bella & Baraka Inc
03.2020 - 12.2021
- Created and implemented strategies for business growth
- Worked closely with account managers and other senior managers to retain clients
- Developed new solutions to meet customer needs and increase sales through impeccable customer service and business strategy
- Oversaw large projects and interpreted performance reports
- Developed and initiated strategies to maintain employee productivity, evaluated performance and improved the quality of products and services
- Developed, implemented and maintain budgetary and resource allocation plans
- Planned, coordinated and directed business operations to ensure the achievement of company revenue goals and documentation of expenses
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
Snr. Customer Service & Business Manager
Emirates Airline & Group
01.2009 - 12.2019
- Lead the Call Center Operations Management with over 600 employees
- Handled High profile accounts supporting consistent business growth
- Weekly and monthly progressive reports
- Provide support to the executive management
- Managed department budget in relation to employee and administration
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Ensure the necessary resources and tools are available for quality customer service delivery with software improvisation; CRM, WFM, ERP
- Track customer complaint resolution
- Monitor accuracy of reporting and data base information
- Identify and implement strategies to improve quality of service, productivity and profitability
- Liaise with company management to support and implement growth strategies
- Co-ordinate and manage customer service projects and initiatives
- Ensure budget requirements are met
- Built strong relationships with field operations team to support business development opportunities and improve service
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Increased efficiency and performance by monitoring team member productivity and providing feedback
Store Manager
Zara's
03.2004 - 12.2008
- Complete store operations
- Maintained store staff by recruiting, selecting, orienting, and training employees
- Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensured availability of merchandise and services by approving contracts; maintaining inventories
- Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios
- Secured merchandise by implementing security systems and measures in partnership with the loss prevention department
- Protected employees and customers by providing a safe and clean store environment
- Maintained the stability and reputation of the store by complying with legal requirements
- Determined marketing strategy changes by reviewing operating and financial statements and departmental sales records
- Seek ways to better promote the store, the product line and service within the store
- Maintained proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with the distribution department to ensure maximum efficiency in meeting sales goals
- Implement cross-training of employees and Assistant Managers to maintain productivity at all times
- Performed statistical operations to improve operations and forecast team needs
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Maintaining an organized backroom to facilitate effective ordering and stock rotation
- Managed all controllable costs with a view to maintaining profitability
Education
BBA -
University of Cambridge
Diploma - Food And Health Sciences Management
Stanford University
Associate of Applied Science - Business Management-Leadership Impact and Management Business
Harvard Business School
04.2027
Skills
- Retail/Store Management
- Operations Management
- Customer Service Management
- Office Management
- Retail Management
- Strategic Planning
- Visual Merchandising
- Team building and leadership
- Employee Management
- Critical Thinking
Timeline
Assistant Store Manager
TJ MAXX
02.2022 - Current
General Manager
Bella & Baraka Inc
03.2020 - 12.2021
Snr. Customer Service & Business Manager
Emirates Airline & Group
01.2009 - 12.2019
Store Manager
Zara's
03.2004 - 12.2008
Diploma - Food And Health Sciences Management
Stanford University
Associate of Applied Science - Business Management-Leadership Impact and Management Business
Harvard Business School
BBA -
University of Cambridge
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