Nadeen Greaves
Fall River,MA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Friendly Manicurist versed in both manicures and pedicures. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Cashier
Stop And Shop Supermarket
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Reservations
Steamship Authority
05.2017 - 12.2022
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Worked closely with front desk to achieve full occupancy of property.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Maintained awareness of types of rooms available in different resort locations.
- Generated and reported performance metrics to management to inform decision-making.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Produced and shared customer service reports to support management decision-making.
Customer Service Cashier
Macy's
01.2009 - 11.2009
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
Nail Technician
Jencare Day Spa
06.2006 - 08.2007
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
- Communicated effectively with management concerning important customer issues.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Responded to customer requests and concerns about gel application and nail art designs.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
- Offered advice and recommended products to improve and maintain nails.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Cleaned and sanitized tools and equipment before each client.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Grew repeat client base through effective marketing and customer service.
- Completed consultations with spa guests to determine nail care needs.
- Followed proper safety and sanitation guidelines while performing nail services.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Executed pedicures and manicures using professional quality products and tools.
- Performed detailed trimming, filing and other nail services.
- Collaborated with other members of salon staff to provide amazing client experience.
- Provided clients with advice and education on best nail care practices.
- Kept client's nails in great condition and offered advice on maintaining manicures.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Educated clients on proper use of salon products.
- Administered polishes, creams and cuticle oils.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Assisted customers in selecting and applying appropriate nail colors.
Cashier
Phils Hardware
03.1994 - 01.1998
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Junction High School, JA
St Elizabeth, JA06.1996
Skills
- Cash Register Operation
- Payment Collection
- Drawer Balancing
- Payment Processing
- Written and Verbal Communication
- Proofreading
- Formatting
- Nail Preparation
- Sanitation Procedures
- Pedicures
- Customer Service
- Problem-Solving Skills
- Sales Proficiency
- Team Collaboration
- Product Knowledge
- Sanitation Maintenance
- Training and Coaching
- Time Management
- Operations Leadership
- Customer Education
Languages
English
Full Professional
Timeline
Cashier
Stop And Shop Supermarket
07.2023 - Current
Reservations
Steamship Authority
05.2017 - 12.2022
Customer Service Cashier
Macy's
01.2009 - 11.2009
Nail Technician
Jencare Day Spa
06.2006 - 08.2007
Cashier
Phils Hardware
03.1994 - 01.1998
High School Diploma -
Junction High School, JA
Similar Profiles
Emily SearleEmily Searle
Cashier at Stop and Shop SupermarketCashier at Stop and Shop Supermarket
Marc BroderickMarc Broderick
Seafood Lead at Stop and Shop SupermarketSeafood Lead at Stop and Shop Supermarket
Brenden SavickiBrenden Savicki
Produce Clerk at Stop and Shop SupermarketProduce Clerk at Stop and Shop Supermarket
Josiah ValentinJosiah Valentin
Deli Clerk at Stop and Shop SupermarketDeli Clerk at Stop and Shop Supermarket
Elidio PachecoElidio Pacheco
Machine Operator at Jade EngineeringMachine Operator at Jade Engineering