Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Open To Work

NaDeen Williamson

Benefits Delivery Coordinator / Customer Service
Suffolk,VA

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Benefits Delivery CoordinatorVirtual ReceptionistFront Office SupervisorFlight AttendantWarranty Specialist / Service Advisor Assistant

Work Type

Full TimePart Time

Location Preference

RemoteHybrid
Location: USSuffolk, VA
Open to relocation: No

Salary Range

$22/hr - $32/hr

Important To Me

Career advancementWork from home optionFlexible work hours401k match

Summary

Organized, loyal leader ready to bring many years of experience to a challenging new role with room for advancement. Successful at keeping customers satisfied with speedy and accurate delivery services. Forward-thinking with an organized approach and in-depth understanding of business practices, customer requirements, and delivery standards.

Overview

15
15
years of professional experience

Work History

Benefits Delivery Coordinator

Priority Automotive /Mitsubishi Dealership
Suffolk
10.2025 - Current
  • Scheduled appointments through communication with customers via text, email, or phone
  • Following up with customers regarding online vehicle inquiries.
  • Engaged customers weekly to promote dealership sale events and enhance customer participation
  • Maintained accurate records of client interactions and service requests.
  • Entered confirmed customer leads into database accurately to ensure data integrity
  • Scheduled appointments and coordinated calendars for team members.

Virtual Receptionist

Map Communications, Inc.
Chesapeake
05.2017 - 03.2025
  • Answered calls and prioritized resolutions for emergency situations to ensure timely assistance.
  • Maintained a professional and positive demeanor during calls to enhance caller experience.
  • Provided exceptional customer service to clients and callers consistently.
  • Transferred calls to appropriate personnel, including employees, doctors, or on-call technicians, to facilitate effective support.
  • Utilized call management software for efficient call routing and tracking.

Front Office Supervisor

Delta Hotels By Marriott
Chesapeake
08.2017 - 05.2019
  • Checked in and out guests while coordinating with housekeeping, sales, and banquets, customer service needs while scheduling reservations to optimize guest satisfaction.
  • Developed and worked with employees to exceed performance standards in sales revenue.
  • Coordinated room assignments and maintained accurate reservation records.

Flight Attendant

American/United Airlines
Chicago
09.2015 - 07.2017
  • Ensured safety compliance by conducting pre-flight checks and emergency equipment inspections.
  • Greeted passengers, answered questions, directed them to seats, assisted with carry-on baggage stowage, and delivered onboard announcements to ensure compliance with safety regulations.
  • Managed flight environment by addressing disruptive passenger behavior in accordance with FAA and federal guidelines.
  • Maintained emergency and non-emergency training to remain compliant with resolving passenger conflicts during flights.
  • Followed established procedures and performance standards to ensure consistency in operations.
  • Represented brand standards for American Airlines, United Airlines, and regional partners to enhance customer experience.

Warranty Specialist / Service Advisor Assistant

Priority Auto Group Inc.
01.2011 - 07.2015
  • Answered inbound calls to schedule appointments, ensuring timely service for customers.
  • Educated customers on vehicle maintenance and service benefits effectively for aftermarket protection.
  • Processed warranty claims for vehicle recalls to facilitate customer repairs efficiently.

Education

Bachelor of Arts - Psychology

Norfolk State University
Norfolk, Virginia
05-2016

Some College (No Degree) - Sociology

Tidewater Community College
Norfolk, VA
08-2000

Skills

  • Customer relationship management
  • Scheduling appointments
  • Database entry accuracy
  • Crisis resolution
  • HIPPA Compliance adherence
  • Problem solving/ Decision making
  • Workplace safety

Timeline

Benefits Delivery Coordinator

Priority Automotive /Mitsubishi Dealership
10.2025 - Current

Front Office Supervisor

Delta Hotels By Marriott
08.2017 - 05.2019

Virtual Receptionist

Map Communications, Inc.
05.2017 - 03.2025

Flight Attendant

American/United Airlines
09.2015 - 07.2017

Warranty Specialist / Service Advisor Assistant

Priority Auto Group Inc.
01.2011 - 07.2015

Bachelor of Arts - Psychology

Norfolk State University

Some College (No Degree) - Sociology

Tidewater Community College

Similar Profiles

CREATE PROFILE
NaDeen WilliamsonBenefits Delivery Coordinator / Customer Service