Nadege Jean
Houston,TX
Summary
Multitalented Executive Assistant/Store Manager with a combined knowledge of over 17 years in top-tier organizational and communicational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and inventory control. Excellent research, project support and organizational abilities.
Meticulous Executive/Store Manager Assistant experienced in coordinating key activities for company leaders. Forward-thinking Executive/Store Manager Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Retirement Services Transformation Specialist
Accenture - Contract
Houston, TX
07.2022 - 07.2023
- Successfully led the end-to-end digitization effort for over 18,000 plan sponsor files and 4,000,000 documents scanned within an aggressive timeline, meeting all project milestones and exceeding client expectations
- Coordinated the transformation of legacy systems to a modern, cloud-environment, minimizing
downtime and reducing storage and maintenance costs by 30% - Developed a detailed digitization project plan that accounted for all aspects of the project, including file retrieval, document preparation, scanning, quality control, and data entry
- Oversaw a team of 7 transformation specialists, providing clear direction, training, and ongoing
feedback to ensure that all work was performed at the highest level of quality and efficiency - Worked closely with the client's IT team to develop a customized document management system that optimized searchability, retrieval, and retention of all digital files
- Spearheaded the implementation of a cloud-based project management system, resulting in a
30% increase in productivity and a 20% reduction in project delivery time - Collaborated with a third-party vendor to implement an enterprise resource planning (ERP) system, resulting in streamlined processes and accurate data analysis that enabled the company
to identify cost savings and revenue opportunities
Assistant Office Manager
The Wellness Institute
Bayonne, NJ
01.2021 - 07.2022
- Greeted patients professionally both in person and on the phone
- Comforted patients by anticipating anxieties and effectively answering questions
- Verified financial records and collecting patient charges while filing and expediting third-party claims
- Insurance verification and Pre-cert
- Managed CEO calendar and travel arrangements
Administrative Assistant - Legal
Nationwide CT Svcs.
New York, NY
09.2019 - 12.2020
- Provided administrative support to lawyers and enhance office effectiveness
- Managed 6 contract clients contact list
- Familiarity with law, legal procedures and protocols, and court system
- Corresponded daily with clients, insurance adjusters, doctors and attorneys
- Drafted legal complaints, summonses and interrogatories and notarized affidavits
Store Manager
Duane Reade, Inc.
New York, NY
11.2011 - 09.2019
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Connected with customers to provide assistance and collect feedback to optimize operations
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth
- Organized and updated schedules to optimize coverage for expected customer demands
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action
- Prepared and submitted nightly bank deposits
- Mentored employees in management of complicated sales, complex issues and difficult customers
- Boosted company sales by developing and implementing strategic marketing approaches
Front End Supervisor
Bed Bath & Beyond
New York, NY
09.2007 - 11.2011
- Built constructive, effective relationships across district to align support for visual merchandising
- Facilitated seasonal presentation workshops, meetings and conference calls with store managers
- Kept work areas clean, neat and organized for optimal productivity and worker safety
- Placed prices and descriptive signage to enhance displays and promote items
- Organized engaging front-facing displays to capture customer interest and drive revenue growth
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations
- Managed customer complaints and rectified issues to complete satisfaction
- Delegated work to employees based on shift requirements, individual strengths and unique training
Administrative Assistant
American Fire Control
New York, NY
04.2005 - 06.2009
- Completed weekly department ordering functions, processed business cards and maintained department files
- Managed CEO calendar and travel arrangements
- Assisted with small research projects, writing letters, created employee weekly payroll checks via Intuit system
- Facilitated and provided safety materials for city organizations and businesses such as: Department of Education, Housing Department, JP Morgan Chase & Department of Transportation
- Implemented company standards on fire safety regulations and scheduled yearly site visits to ensure products are properly used for best effectiveness in life threatening scenarios
- Managed CEO calendar and travel arrangements
Education
Bachelor's - History and Political Science
John Jay College of Criminal Justice
New York, NY05.2004
Skills
- Able to learn and adapt quickly in a fast-paced environment
- Able to maintain reliable and consistent attendance and punctuality
- Collaborates productively and respectfully with team members to meet or exceed goals
- Social Media Knowledge
- Strong Problem Solver
- Administrative Support Specialist
- Verbal and Written Communication
- Records Management Databases
- Microsoft Office Suite; Outlook, Word, Excel, Word, Access and QuickBooks
- Insurance verification
- Hospitality
- Sharepoint
- HIPAA
- Inventory Control
Certification
Notary Public
CPR Certification
Food Handler Certification
OSHA 10 Certification
Timeline
Retirement Services Transformation Specialist
Accenture - Contract
07.2022 - 07.2023
Assistant Office Manager
The Wellness Institute
01.2021 - 07.2022
Administrative Assistant - Legal
Nationwide CT Svcs.
09.2019 - 12.2020
Store Manager
Duane Reade, Inc.
11.2011 - 09.2019
Front End Supervisor
Bed Bath & Beyond
09.2007 - 11.2011
Administrative Assistant
American Fire Control
04.2005 - 06.2009
Bachelor's - History and Political Science
John Jay College of Criminal Justice
Languages
- Bilingual in English and Haitian-Creole
Languages
- Bilingual in English and Haitian-Creole
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