Business-oriented human resources leader with proven experience building, developing and scaling high performing organizations and growing businesses
Overview
10
10
years of professional experience
Work History
Director of Diversity, Equity, and Inclusion
Gilbert Albert Community Center
Dorchester, MA
08.2021 - Current
Work closely with organizational leadership and board of directors to guide operational strategy.
Oversee operations and provided corrective feedback to achieve daily and long-term goals.
Monitor office workflow and administrative processes to keep operations running smoothly.
Optimize operational processes using analytics tools to address client-specific metrics.
Support development of program materials to advance inclusion and diversity awareness, learning and action planning.
Leverage professional networks and industry knowledge to strengthen client relationships.
Develop and implemented new programs based on leading inclusion and diversity practices using project management principles.
Improved efficiency by 10% through alternative methods and creating new databases.
Chairperson & Director of Donor Relations
Innovative Learning Concepts
Boston, MA
03.2020 - Current
Establish development and implementation of corporate governance strategies, confirming compliance with regulations at all times.
Research and prepare semi-annual equipment and inventory reports as well as annual legislative reports, translating complex data for audiences.
Develop innovative approaches to problem-solving, leveraging resources and driving results.
Lead organization in setting goals and strategies.
Recruit, develop and retain excellent faculty to meet organizational goals.
Chair shareholder meetings, disseminating information, and fielded questions.
Provide recommendations on board of directors on group's effectiveness, actions, and future plans.
Contribute to values, goals and strategic vision of organization.
Represent organization at industry conferences and events.
Campus Talent Acquisition Specialist
John Hancock/Manulife
Boston, MA
06.2022 - 08.2022
Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
Sourced and screened candidates for several roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
Cultivated interpersonal skills by building positive relationships with others
Exercised leadership capabilities by successfully motivating and inspiring others
Learned and adapted quickly to new technology and software applications
Gained strong leadership skills by managing projects from start to finish
Executive Assistant to the Head of Operations
John Hancock/Manulife
Boston, MA
12.2019 - 06.2022
Organized and coordinated conferences and monthly meetings.
Answered high volume of phone calls and email inquiries.
Processed travel expenses and reimbursements for executive team and senior management group.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Developed and maintained automated alert systems for important deadlines.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Handled confidential and sensitive information with discretion and tact.
Volunteered to help with special projects of varying degrees of complexity.
Worked effectively in fast-paced environments
Worked well in a team setting, providing support and guidance
Executive Assistant to the President
Capital Technologies
Houston, TX
04.2018 - 03.2019
Processed 5 to 10 travel expenses and reimbursements monthly for executive team and senior management group.
Organized and coordinated conferences and monthly meetings.
Handled confidential and sensitive information with discretion and tact.
Used advanced software to prepare documents, reports, and presentations.
Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Worked with senior management to initiate new projects and assist in various processes.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Answered high volume of phone calls and email inquiries
Screened calls and emails and initiated actions to respond or direct messages for managers
Recruiting Coordinator
Icon Consultants
Houston, TX
07.2017 - 03.2018
Coordinated incoming job requisitions and applications.
Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
Reached out to qualified referral candidates to obtain applications.
Operated and maintained applicant tracking and candidate management systems.
Scheduled and conducted12 interviews each week.
Collaborated with hiring managers to understand job requirements and expectations.
Evaluated strengths and weaknesses of candidates through effective screening processes.
Built strong relationships with internal and external candidates to ensure excellent hiring experience.
Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Studied job descriptions and qualifications to determine applicant requirements.
Operations Assistant
DTI Global
Houston, TX
07.2016 - 05.2017
Managed and maintained file system covering expenses, reports, and support documentation.
Solved problems timely and effectively, ensuring customer satisfaction.
Assisted with facility scheduling and customer service.
Assisted operations manager with planning of routine operations and special projects.
Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
Provided administrative support with accurate document preparation, data entry and answered around 40 client calls per day.
Managed day-to-day department operations with effective workflow coordination.
Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
Promptly addressed customer inquiries and complaints to foster swift resolution.
Executive Assistant/Front Office Manager
Premium Energy Group
Houston, TX
07.2013 - 02.2016
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Updated reports, managed accounts, and generated reports for company database.
Managed office operations while scheduling appointments for department managers.
Coordinated special projects and managed schedules.
Maintained computer and physical filing systems.
Reported to senior management on organizational performance and progress toward goals.
Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Created, maintained and updated filing systems for paper and electronic documents.
Controlled finances to lower costs by 20% and kept business operating within budget.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Improved staffing during busy periods by creating employee schedules and monitoring call outs.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Master of Arts - Organizational Management & Leadership
Ashford University
San Diego, CA
02.2018
Bachelor of Arts - Applied Behavioral Science & Psychology
Ashford University
San Diego, CA
01.2016
Skills
Strategic business partnerships with senior executives, founders and leaders at all levels
Leadership of complex change in fast-paced, growth environments
Talent assessment and development
Employee engagement
Employee-centered communications
Human Relations
HR Systems
Microsoft Office
Orienting New Employees
Staff Recruitment
Clerical Support
Remote Conferencing and Communication
Accomplishments
Participated in significant cultural changes, including the integration of multiple acquisitions into a larger company
Partnered with DEI Leadership and a small team of experts to design and deliver programs in order to bring DEI awareness to the company
Helped drive multiple initiatives to simplify and improve experiences for employees
Successfully coached board members and staff, helping them personally be more effective and deliver better DEI results
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 6 staff members.
Collaborated with team of 6 in the development of DEI projects.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Campus Talent Acquisition Specialist
John Hancock/Manulife
06.2022 - 08.2022
Director of Diversity, Equity, and Inclusion
Gilbert Albert Community Center
08.2021 - Current
Chairperson & Director of Donor Relations
Innovative Learning Concepts
03.2020 - Current
Executive Assistant to the Head of Operations
John Hancock/Manulife
12.2019 - 06.2022
Executive Assistant to the President
Capital Technologies
04.2018 - 03.2019
Recruiting Coordinator
Icon Consultants
07.2017 - 03.2018
Operations Assistant
DTI Global
07.2016 - 05.2017
Executive Assistant/Front Office Manager
Premium Energy Group
07.2013 - 02.2016
Master of Arts - Organizational Management & Leadership
Ashford University
Bachelor of Arts - Applied Behavioral Science & Psychology
Ashford University
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