Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Nadege Joseph

Nadege Joseph

Fort Lauderdale,GA

Summary

Highly qualified customer service professional, with over Ten (10) years of administrative, guest experience, and airport operations background. Ability to work independently and in a team environment to successfully accomplish the department’s goal. Able to identify problems, implement solutions and monitor its effectiveness.

Overview

11
11
years of professional experience

Work History

CASHIER

Publix Supermarket
  • Restocked, arranged, and organized merchandise in front lanes to drive product sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof of age and refusing alcohol and tobacco sales to underage customers.
  • Counted cash in register drawer at the beginning and end of shift. Checked prices for customers and processed items sold by scanning barcodes.
  • Processed POS transactions, including checks, cash, and credit purchases or refunds.
  • Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests. Operated cash register for cash, check, and credit card transactions with 10% accuracy.

Customer Service Representative

Broward County Aviation, FLL Airport
06.2021 - Current
  • Worked with Customer Service Rep to develop customer service improvement initiatives.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Multitask in a busy environment, while assisting and resolving guests concerns and provide additional support as needed.
  • Proven track record of remaining professional in a fast-paced environment, while interacting with customers from different cultures, backgrounds, and disabilities.
  • Identify and anticipate customer needs and proactively provide assistance as required.
  • Recognized for being an effective communicator and a positive team member for always going above and beyond to ensure the Guest Experience department goals are met.

Customer care

G2 Secure Staff
11.2016 - 05.2021
  • Updated customer accounts and system database with the latest details to support accuracy and efficiency in future interactions.
  • Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • My exceptional conflict and problem-resolution skills have consistently defused customer concerns, instilling confidence in their interactions with the company. I provide excellent customer service and maintaining high-quality standards in all aspects of my work.
  • Conferred with customers about product or service concerns to resolve problems and drive sales.

CASHIER

Shell Gas Station
03.2014 - 01.2015
  • Engaged with customers, assisting them in completing purchases, locating items, enrolling in reward programs, fostering loyalty satisfaction, and driving sales.
  • Managed cash register operations with meticulous attention, ensuring 10% accuracy in cash, check, and credit card transactions.
  • Processed POS transactions, including checks, cash, and credit purchases or refunds.
  • Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed weekly sales circulars and monitored price changes.

Education

Diploma - undefined

Widdon Rogers
01.2003

Skills

  • Excellent customer Service Skills
  • Patient care standards
  • Childcare experience
  • Listening Skills
  • Adaptable
  • Building Customer Loyalty
  • Conflict Resolution
  • Guest Experience
  • Detail Oriented
  • Teamwork
  • Computer Skills: Excel, Word, Power Point, POS etc

Languages

English , Haitian Creole
Professional Working

Timeline

Customer Service Representative

Broward County Aviation, FLL Airport
06.2021 - Current

Customer care

G2 Secure Staff
11.2016 - 05.2021

CASHIER

Shell Gas Station
03.2014 - 01.2015

CASHIER

Publix Supermarket

Diploma - undefined

Widdon Rogers

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