Nadeilis Alvarez Gomez
MIAMI,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Seasonal TA
Walmart
Sebring, FL
01.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Front Desk Receptionist
Orismay Home Investments, LLC
Miami, FL
01.2023 - 12.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Coordinated travel arrangements for employees and visitors when required.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone and via email.
- Input customer data into reservation systems and updated to reflect room changes.
- Drafted professional business documents, spreadsheets and correspondence.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted customers, answered general questions and directed to appropriate locations.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled space or equipment for special programs, meetings and conferences.
Business Administrator
ETECSA
Güines, Mayabeque
09.2018 - 12.2022
- Developed and implemented office policies and procedures.
- Organized meetings, conferences, teleconferences, and travel arrangements for staff.
- Managed the daily operations of the business office including accounts payable and receivable, payroll, budgeting, purchasing and inventory control.
- Coordinated with external vendors to ensure timely delivery of services or products.
- Performed administrative tasks such as filing documents, updating databases, preparing reports and responding to inquiries.
- Created presentations using Microsoft Office applications.
- Provided customer service support by answering questions related to billing, scheduling appointments and other general inquiries.
- Assisted in developing marketing strategies and campaigns for new products or services.
- Collaborated with management team on short-term and long-range planning initiatives.
- Maintained up-to-date records of all financial transactions including invoices, receipts and expenditures.
- Analyzed data from various sources to identify trends or patterns that could be used to improve operational efficiency.
- Implemented best practices for document retention policies in order to comply with legal requirements.
- Prepared monthly financial statements for review by senior management team members.
- Reconciled discrepancies between bank statements and internal accounting records.
- Generated weekly sales reports summarizing revenue performance against targets set by the organization.
- Processed payments made via credit cards or direct deposits into appropriate accounts.
- Conducted regular audits of financial records to ensure accuracy and completeness.
- Researched potential partners or investors for strategic opportunities.
- Assisted in preparation of budgets for upcoming fiscal years based on prior year performance metrics.
- Monitored compliance with applicable laws and regulations governing business activities.
- Provided technical assistance with software programs related to accounting functions.
- Documented business requirements, functional specifications and training procedures.
- Maintained work safety and followed established operating procedures and practices.
- Defined and understood team member responsibilities to enhance group efficiency and performance.
- Managed office operations, scheduling and inventory audits.
- Fostered client and vendor relationship building through consistent and effective communication.
- Implemented business processes to streamline daily operations and increase efficiency.
- Established and maintained effective communication between business units and senior management.
- Represented company at industry meetings, conferences and trade shows.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Optimized profit and growth opportunities to increase performance outcomes and direct business transformations.
- Planned, coordinated and controlled daily operations of sales, financial management and human resources.
- Provided strategic direction on prioritization, integration and resource application.
- Increased overall efficiency and improved morale by implementing employee incentive programs.
- Reduced accounting errors by revising financial reporting and reconciliation processes.
- Provided strategic oversight of marketing plans and input on product roadmap.
- Coordinated and led efforts across large cross-functional team to establish sound policies and improve overall employee buy-in.
- Assessed need for new or enhanced systems and applications to accomplish business objectives.
- Drafted management reports, budgets and year-end shareholder report.
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Established work procedures or schedules to organize daily work of administrative staff.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
Education
Bachelor of Arts - Economics
University of Havana
Havana, Cuba12-2022
Skills
- Flexible and Adaptable
- Multitasking
- Organization and Time Management
- Task Prioritization
- Relationship Building
- Quality Assurance
- Excellent Communication
- Supervision and leadership
- Time Management
- Teamwork and Collaboration
- Google Drive
- Analytical
- MS Office
- Collaboration
- Planning
- Written Communication
- Social Perceptiveness
Languages
Spanish
Native/ Bilingual
English
Limited
References
References available upon request.
Timeline
Seasonal TA
Walmart
01.2024 - Current
Front Desk Receptionist
Orismay Home Investments, LLC
01.2023 - 12.2023
Business Administrator
ETECSA
09.2018 - 12.2022
Bachelor of Arts - Economics
University of Havana
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