Nadejda Veringa
Fort Lauderdale
Summary
Dedicated and adaptable professional with 10 years of experience in the service industry, known for exceptional customer service, resilience in high-pressure environments, and a strong work ethic. Skilled at managing stress, supporting teammates, and holding myself accountable. Eager to transition into a new career and bring reliability, creativity, professionalism, and a commitment to continuous growth. Ready to contribute to any organization with a proactive and solution-oriented approach.
Overview
11
11
years of professional experience
Work History
Head Bartender, Casa Calabria
Ocean Manor
08.2014 - Current
- Operated as a bartender and assisted the General Manager in creating and executing strategies to attract new customers and increase sales, all while providing exceptional service to existing customers
- Developed and maintained relationships with local clients, resulting in positive reviews and increased awareness
- Developed good working relationships with fellow employees through effective communication
- Effectively multitasked within fast-paced environment
- Worked in close collaboration with team members to ensure customers received high-quality service
- Efficiently handled a high volume of customer inquiries and resolved issues promptly, resulting in a high customer satisfaction rate
Saks Fifth Avenue Club Assistant
Saks Fifth Avenue
05.2024 - 01.2025
- Assisted multiple stylists with their multi-million dollar VIP client books
- Delivered personalized, attentive service to high-profile clients, providing tailored recommendations and creating memorable shopping experiences
- Addressed and resolved client issues or concerns with tact and professionalism, ensuring customer satisfaction
- Assisted with coordinating store deliveries, alterations, and special orders to meet clients' exact specifications and deadlines
- Maintained an in-depth knowledge of luxury brands, seasonal collections, and exclusive products, providing clients with valuable insights to enhance their shopping experience
- Streamlined the process for special orders, returns, and exchanges, ensuring that transactions were processed smoothly and clients were kept informed
- Regularly recognized by senior management for exceeding service standards, ensuring high customer satisfaction, and supporting the store's business objectives
Customer Service Representative
Inktel Contact Center Solutions
03.2020 - 01.2021
- Efficiently handled a high volume of customer inquiries and resolved issues promptly, resulting in a high customer satisfaction rate
- Demonstrated excellent product knowledge and provided personalized recommendations to customers, leading to increased sales and customer loyalty
- Developed and implemented standardized email templates and responses, improving response time and ensuring consistent and professional communication with customers
- Received positive feedback from customers for exceptional service, leading to recognition and appreciation from both customers and management
- Consistently met or exceeded individual performance metrics, such as response time and customer satisfaction ratings
Skills
- Client Relationships Management
- Analytical Problem Solving
- Client Acquisition and Retention
- Meticulous Attention to Detail
- Excellent Time Management
- Regulatory Compliance
- Creative Thinking
- Adaptability
- Follow Through Skills
- Multitasking
- Lead Projects To Completion
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Russian
Limited Working
Timeline
Saks Fifth Avenue Club Assistant
Saks Fifth Avenue
05.2024 - 01.2025
Customer Service Representative
Inktel Contact Center Solutions
03.2020 - 01.2021
Head Bartender, Casa Calabria
Ocean Manor
08.2014 - Current
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