Nadelynn Rodriguez
San Antonio,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Assistant Manager
The Human Bean
15082 Potranco Rd
09.2023 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista
Rooster Colombian Coffee Truck
12157 Potranco Road
03.2023 - 12.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
- Packaged bagels, muffins and other food items for customer purchase.
Student Advocate
Northwest Vista College
3535 N Ellison Dr, San Antonio, TX 78251
01.2023 - 02.2024
- Provided resources to support students in achieving career goals.
- Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
- Delivered friendly service and offered expert support in every interaction.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Advocated for students to access available resources.
- Delivered friendly service and offered expert support in every interaction
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns
Concessions Worker
Just Smash'em
03.2020 - 12.2022
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Observed customer purchases in line and differentiated between standard portions.
- Demonstrated knowledge of food safety and sanitation standards for compliance with regulations.
- Responded to customer complaints to help resolve issues.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
Cashier/Sales Floor Associate
Michael's
12.2021 - 09.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed cash register after end of shift to balance and record accurate transactions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Bachelor's Degree - Psychology
The University of Texas At San Antonio
San Antonio, TXAssociate of Science - Psychology
Northwest Vista College
San Antonio, TX05.2024
High School Diploma -
Oliver Wendell Holmes HS
San Antonio, TX06.2022
Skills
- Reading Comprehension
- Memorize Lines
- Problem Resolution
- Prepare Reports
- Customer Experience
- Customer Inquiries
- Order Taking
- Credit and Cash Transactions
- Refunds and Exchanges
- Time Management
- Menu Optimization
- Team Player
- Ability to Adapt
- Drink Consistency
- Beverage Preparation
- Employee Training
Timeline
Assistant Manager
The Human Bean
09.2023 - Current
Barista
Rooster Colombian Coffee Truck
03.2023 - 12.2024
Student Advocate
Northwest Vista College
01.2023 - 02.2024
Cashier/Sales Floor Associate
Michael's
12.2021 - 09.2022
Concessions Worker
Just Smash'em
03.2020 - 12.2022
High School Diploma -
Oliver Wendell Holmes HS
Bachelor's Degree - Psychology
The University of Texas At San Antonio
Associate of Science - Psychology
Northwest Vista College